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Vail Health Receives Three Press Ganey Human Experience Awards for 2025

Emergency Department ranks in top three EDs nationally for all of 2022-2024

Vail Health has once again been nationally recognized by Press Ganey with the prestigious 2025 Human Experience (HX) Guardian of Excellence Award® in two separate patient care categories for incredible dedication and commitment to providing excellent care every day and embracing continuous improvement in their patient experience work. The Vail Health Emergency Department and Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) were 2025 Press Ganey HX Guardian of Excellence Award® winners. It marks the sixth consecutive year the Emergency Department has received this award.  

The Emergency Department was also recognized with the elite Press Ganey HX Pinnacle of Excellence Award®, which recognizes the top three emergency departments for all of 2022-2024. The Vail Health Emergency Department was recognized specifically for being ranked so highly for staff working together, overall rating of patient care during their ED visit, and likelihood of recommending the Vail Health ED.  

“This recognition belongs to the extraordinary teams across Vail Health, especially our Emergency Department, whose skill, compassion, and teamwork make a meaningful difference every day. We’re proud of the leadership and commitment that continues to elevate the bar for care in our community,” said Vail Health President and CEO Will Cook. “Being honored on a national stage reflects the impact of their work and our ongoing dedication to improving the health of the communities we serve. Congratulations!” 

Presented by Press Ganey, the global leader in healthcare experience solutions and services, these awards are part of their annual ranking of the top hospitals and health systems in the country, according to performance in patient experience. 

"Every day, Vail Health leads with purpose—showing what it means to deliver exceptional care to patients, support their workforce, and strengthen their community,” said Patrick T. Ryan, Chairman and CEO of Press Ganey. “It’s a true honor to recognize their extraordinary commitment and impact.” 
 

Patient-Focused

As a winner of the Press Ganey HX Pinnacle of Excellence Award®, the Vail Health Emergency Department has ranked in the top 5% of healthcare providers in delivering patient experience over a minimum of three consecutive years, including consistently high levels of excellence in patient experience, employee experience, physician experience, member experience, or clinical quality performance. This award is given to the top-performing organizations in each category based on extraordinary achievement, typically recognizing only three organizations over a three-year period.  

"The Emergency Department is honored to receive the Press Ganey Guardian of Excellence Award for the sixth consecutive year. Additionally, being awarded the Pinnacle of Excellence Award validates our standing among the top three EDs in the nation for three years running,” said Sarah Drew, Senior Director of Emergency & Trauma Services. “These honors are a direct reflection of our team's unwavering commitment to high-quality, patient-centered care. We are proud that our patients feel the heart and soul that we put into their care every day. It’s a privilege to be part of this world-class team.”