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Have questions or need help? Call Customer Service at (833) 270-4530.

Customer Service hours:
  • Monday - Friday: 7:00 AM - 7:00 PM
  • Saturday: 10:00 AM - 2:00 PM

 

Want to pay your bill online?

Visit our online payment portal. If you would like to talk with someone in Customer Service to either pay your bill or ask any questions, please call us at (833) 270-4530 at the hours listed above.

Do you need to set up a Payment Plan?

You can set up a new payment plan by going to our online payment portal. To get started, you will need your date of birth, the last 4 digits of your social security number and your visit number, which can be found under the patient name in the “Visit Summary” section on the first page of the statement. If you would prefer to talk with someone to update your payment plan, you can contact our Customer Support team. They can be reached at (833) 270-4530 at the hours listed above.


FAQs

A: It’s important to understand that the claim process can take up to 60 days (on average) to process through your insurance. If you have questions about amounts owed, you can contact customer service during our normal business hours. 
A: These initial changes to the billing process will take place on September 1, 2020, and updated statements will be mailed out in mid-September. To ensure a smooth transition, we will be extending due dates. Your next statement will reflect these updated due dates.
A: Yes!  Once you are seen in one of our facilities we bill your health insurance as part of our normal process.  After a period of time, your health insurance carrier will communicate to us two things:  What they will cover, and what you are responsible for.  We will process that information and it is sent to you in the form of the patient statement.
A:

Vail Health bills and collects for the following services.

  • Beaver Creek Medical Center
  • Breast Care Clinic
  • Cardiac Rehabilitation Center
  • Cardiovascular Center and Pulmonology Clinic
  • Howard Head Sports Medicine
  • Infectious Disease
  • Laboratory
  • Shaw Cancer Center
  • Sonnenalp Breast Center
  • Surgical Associates
  • Urgent Care
  • Vail Health Clinics
  • Vail Health Hospital
  • Wound Care

Even though you may have received care from the services below, Vail Health does not bill for them. This means the following entities will continue to bill you separately as they have in the past.

  • Anesthesia Partners of Colorado
  • Colorado Mountain Medical
  • Durable Medical Equipment (such as Breg or Med Vantage)
  • Home Oxygen Vendors (such as Lincare or AlpinAir)
  • The Steadman Clinic
  • Vail Summit Orthopedics & Neurosurgery
  • Vail Valley Surgery Center
A: Vail Health and Colorado Mountain Medical joined forces in 2019 because we realized that, together, we can provide better care for our community than we can apart. Since the partnership is new, the billing systems are still separated as we have two different software solutions and practices in place. We understand that a better patient experience means that your patient statements all come from the same place, regardless of receiving your care from Vail Health or Colorado Mountain Medical. As opportunities to align systems become available, we are hopeful to work towards that goal.