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Quality & Safety

Vail Health is committed to quality care and patient safety to assure organizational performance excellence. Quality care and safety initiatives distinguish our hospital and allow us to demonstrate our commitment to specific goals through measurable outcomes. Assuring the highest level of quality and safety is a hospital-wide effort and is transforming the patient care delivery model.
Vail Health Hospital is proud to be a part of the Colorado Hospital Association (CHA) Hospital Engagement Network (HEN) for re-admissions. This initiative helps Vail Health Hospital "re-engineer the hospital workflow process and improve inpatient and outpatient safety" through efforts that:
  • Help patients return home as soon as they are able
  • Help patients stay healthy at home after discharge from the hospital
  • Avoid expensive re-admissions
The ultimate goals of the project are to keep patients healthy and to improve both patient and provider satisfaction. 

How We Measure
Quality and safety data as well as patient experience and satisfaction scores are available at the following public websites:

Here's How We Do It

Vail Health is committed to promoting equity in health care for all patients and staff regardless of race, ethnicity, spoken language, sexual or gender identity. We work with our patients and staff to identify and address disparities. Through engagement with community partners, we hope to achieve equity across the continuum of care. Vail Health uses demographic data to elevate care for our diverse population.
Quality Core Measures make it easier for patients to better understand the quality care they should expect of Vail Health. There are national standards for core measures, all of which are based on scientific evidence and are routinely evaluated by health care experts and researchers.
We believe that, no matter how good our services are, we can always improve the patient experience. Our efforts involve ongoing education, along with constant efforts to update and refine our services and processes.
Our goal is to give each patient the very best care that is supported by evidence based medicine and current up-to-date technology. We invite you to join us on this journey of continuous improvement by providing feedback through patient satisfaction surveys and comment cards or by filling out an online feedback form. 
Vail Health takes pride in being accredited by The Joint Commission, a nonprofit organization that strives to continuously improve health care for the public. The Joint Commission sets standards for safety and quality-of-care issues, as well as the safety of the environment in which care is provided. 
Vail Health observes the Lean Healthcare model, a performance improvement methodology that is focused on eliminating waste and increasing value-added work. Lean processes have been used in other industries for many years, and focus on working smarter not harder and on using the ideas of the people who perform the work (nurses, physicians, unit clerks, housekeepers, office staff, etc.). The positive results of Lean efforts are directly delivered to our customers.
Vail Health's Code of Conduct provides guidance for hospital employees to ensure that high quality care is delivered in an ethical and legal manner. This obligation extends beyond our patients to affiliated physicians, third-party payors, subcontractors, vendors, consultants and one another as well. In addition, Vail Health's compliance officer provides guidance for employees involved in a difficult or uncertain situation.