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Vail Health Financial Assistance

Vail Health's financial counselors are committed to helping patients understand their options for payment and financial assistance. To contact one of Vail Health’s financial counselors, call (970) 477-3116.
Monday-Friday | 8:00 AM - 5:00 PM

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Financial Assistance Content and Translation

Financial Assistance Program

Vail Health provides financial assistance to patients who do not have sufficient resources to pay for services and is compliant with Colorado Hospital Discount Care bill (HB-21-1198). Financial assistance is provided on a sliding scale to uninsured Individuals with an annual household income up to 550% of the Federal Poverty Guidelines, and insured patients up to 250% of Federal Poverty Guidelines. 

Financial assistance is available to patients of Vail Health and organizations within the Vail Health network including Colorado Mountain Medical, Vail Health Behavioral Health, Shaw Cancer Center, and Howard Head Sports Medicine. 

Services conducted by providers who are not employed by Vail Health are not eligible for financial assistance, even if services were performed in a Vail Health facility. Providers representing the following groups are not covered under the Vail Health Financial Assistance Policy.
  • The Steadman Clinic
  • Vail-Summit Orthopaedics & Neurosurgery
  • Anesthesia Partners Colorado (APC)
  • Cardinale Pathology
  • Critical Care & Pulmonary Consultants
  • Obstetrics/Pediatrics (Neonatal Nursery) - only services performed at Vail Health Hospital, excluding CMM providers.
  • Services provided at the Vail Valley Surgery Center, Dillon Surgery Center and Steadman Philippon Surgery Center.


Financial Assistance Frequently Asked Questions (FAQ)

While it can be overwhelming to apply for financial assistance, we want to make the process as easy as possible for you. Please use this list of frequently asked questions to get the process started, and remember that Vail Health's financial counselors are available to help answer follow-up questions at (970) 477-3116, Monday-Friday, 8:00 AM-5:00 PM.
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  1. Read through the resources in this section to familiarize yourself with Vail Health’s patient financial assistance program.  
  2. Speak with a Vail Health financial counselor about financial assistance options by calling (970) 477-3116.
  3. Once eligibility is determined, complete a financial assistance application and submit by mail or in person.
    • Mail: PO Box 40,000 Vail, CO 81657  |   Attn: Financial Assistance Department 
    • In Person: Vail Health Hospital - Admissions Dept: 180 South Frontage Road West, Vail, CO 81657
You will receive an eligibility letter from the Vail Health Financial Assistance Department within sixty days after submitting a completed application with appropriate supporting documents. 


Financial Assistance Policy Summary (pdf)                 Financial Assistance Policy (pdf)

Financial Assistance Sliding Scale (pdf)                      Federal Poverty Guidelines (pdf)


Norma de Asistencia Financiera Resumen (pdf)            Norma de Asistencia Financiera (pdf)

Escala Progresiva de Asistencia Financiera (pdf)           Directrices Federales de Pobreza (pdf)
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Thank you for choosing Vail Health for your health care needs. We are committed to improving the health and well-being of everyone in our community. To that end, we are pleased to offer our financial assistance to help individuals and families who need assistance. 

Download and Print: Vail Health Financial Assistance Application (pdf)  
Descargar e Imprimir: Vail Health Solicitud Asistencia Financiera (pdf) 
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Vail Health Behavioral Health is dedicated to ensuring all patients have access to behavioral health services regardless of their ability to pay. Vail Health offers financial assistance for behavioral health services including psychological therapy, counseling, psychiatry, alcohol and substance abuse treatment and support groups. Call (970) 445-2489 or visit for more information and to explore behavioral health financial assistance options including: 
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The income threshold for financial assistance is 550% of Federal Poverty Guidelines (FPG). For example, a single person can earn up to $80,190 and still be able to apply to qualify for a discount.

Please see the following documents, also referenced above, which include examples for a household size of up to 8 family members: 
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A financial counselor screens patients to determine eligibility, and once it is determined that applicants meet eligibility requirements, they are required to complete an application with supporting documentation. You could qualify for a discount of 50% or up to 100% applicable toward all medically necessary visits.
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Residency and income requirements:
  • The applicant must be a Colorado Resident.
  • The applicant’s gross income must be below 550% of Federal Poverty Guidelines.
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The Vail Health Financial Assistance Policy applies to all medically necessary services provided by Vail Health, including Vail Health Hospital, Vail Health Clinics, Colorado Mountain Medical and Vail Health Behavioral Health.

Services provided by Vail Valley Surgery Center, The Steadman Clinic and Vail Summit Orthopedics are not covered by this policy.
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From the time a patient is screened and determined potentially eligible, a patient is allowed 30 days for submission of all supporting documentation. Once the application and supporting documentation is received, it can take up to 60 days for full approval.
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All required documentation is listed on the front page of the financial assistance application, such as a copy of your ID or driver’s license, proof of income, filed income tax returns and proof of residency.
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Yes, if your federal poverty level is below 250%.
For example, a single person earning up to $36,450 is at 250% of the Federal Poverty level.

Yes, all qualifying immediate family members will be eligible.

You must present your financial assistance card at time of service, or you will be considered self- pay. Patients receive an approval letter with effective dates, approval rate, and their financial assistance and/or Hospital Discounted Care eligibility card.

If a patient’s financial assistance card is lost, the patient can request a new copy with the Financial Counseling Department.

Vail Health Patient Assistance Fund

The Vail Health Patient Assistance Fund is available to Eagle County patients and their families who display a genuine need for financial support to help minimize financial burdens resulting from a medical condition. To learn more, click on the Patient Assistance Fund drop-down menu item below.

In addition to helping patients apply for financial assistance from Vail Health, our bilingual financial counselors can refer patients to charitable and government-sponsored financial assistance programs. 
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The Vail Health Foundation established the Patient Assistance Fund for Eagle County patients and their families who display a genuine need for financial support to help minimize financial burdens resulting from a medical condition.

  1. The Vail Health Patient Assistance Fund is available to current and past Vail Health patients who display a need for financial support to help minimize burdens resulting from a medical condition.
  2. The Vail Health Patient Assistance Fund will consider requests for basic living needs such as mortgage, rent, utilities, etc.  Payments will not be made directly to patients; instead they will be paid directly to the vendor.
  3. The Vail Health Patient Assistance Fund does not approve requests for direct medical expenses.
  4. There are no income guidelines and/or restrictions in terms of eligibility. 
  5. Patients and survivors who express financial distress must be formally screened and assessed by a financial counselor who can attest and verify the necessity for the request. 
  6. Patients will be notified of the outcome of their request and advised to allow 4-6 weeks for processing of the check to be issued.
For more information and to apply for the Patient Assistance Fund, call (970) 479-7283 or email

Hospital Discounted Care

Vail Health supports the Colorado Hospital Discount Care Bill and provides financial assistance to patients who qualify.