Call Customer Service at (833) 270-4530 with questions.
Vail Health now offers patients the option to go paperless and receive e-mail notifications regarding their statements.
COVID-19 PAYMENT INFORMATION
During these unprecedented times, our goal as a nonprofit community healthcare system is to take care of our local community’s health, and that includes financial health. To help achieve this goal, Vail Health has waived any patient out-of-pocket payment obligations for COVID-19 screening, testing and COVID-19 related hospital care in the Emergency Department, Patient Care Unit (PCU) and Intensive Care Unit (ICU). Uninsured patients will not be charged for their COVID-19 care. If a patient has health insurance, we will work with their insurance company on payment and ensure the patient pays $0 related to their deductible, co-insurance and out-of-pocket expenses. A positive COVID-19 test is required to receive this payment relief. If you have needed COVID-19 care and received a bill, please contact our customer service team at 888-209-7711 or email firstname.lastname@example.org.
For non-COVID-19 related services, Vail Health’s financial assistance policy has been increased to 500% of the federal poverty guidelines and is available to supplement a patient’s out-of-pocket obligations. For context, a family of four making $131,000 or less annually would be eligible for financial assistance. Vail Health will work with each patient needing financial assistance, including sensitivity to any changes in employment or income. For help with financial assistance, please contact one of our counselors at 970-477-3116.