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Insurance Support

Contact our Insurance Support Team by phone (970) 777-2902 or email, Monday through Friday, 8:00 AM-4:30 PM for questions regarding insurance. 

Every health insurance plan has a network of providers. If a doctor, hospital, laboratory or pharmacy is not in your plan’s network, you’ll pay more for your care. Fortunately, Vail Health does accept Medicaid, Medicare and most major health insurances. When choosing health insurance, make sure it includes your local providers. Prior to your visit we can also help you estimate your cost of care for anticipated hospital services and procedures. Financial assistance through Vail Health is also available.
Vail Health submits bills to the patient's insurance company when complete information is supplied. Please remember that your policy is a contract between you and your insurance company, and you have the final responsibility for payment of your hospital bill. If your insurance company does not pay within 45 days of billing, please contact them to resolve the delay. Secondary insurance is billed after the primary insurance pays.

If you were unable to provide complete billing information at the time of your visit, please phone the information to our Customer Service Center within 48 hours. Call (833) 270-4530 or view our billing and financial services page. If you have any questions about billing, please do not hesitate to fill out our Billing Inquiry Form.