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Supervisor - Patient Access Vail Health

To us, it's about living life to the fullest while serving our patients, teammates, neighbors and friends. We are dedicated and passionate in everything we do, seeking challenge and appreciating the routes that got us here. Whether our path is clinical or not, we all came to find balance and meaning in our lives within the work we are passionate about and the adventures we live.

Vail Health has become the world’s most advanced mountain healthcare system. Vail Health consists of an updated 520,000-square-foot, 56-bed hospital.  This state-of-the-art facility provides exceptional care to all of our patients, with the most beautiful views in the area, located centrally in Vail. 

In addition to the hospital, Vail Health has many access points including:

  • Howard Head Sports Medicine offers physical therapy services at 10 locations and works closely with our internationally renowned orthopedic partners at The Steadman Clinic and Vail-Summit Orthopedics & Neurosurgery.
  • Vail Health also owns interest in multiple joint venture ambulatory surgery centers (ASCs) throughout the region.
  • Colorado Mountain Medical, Beaver Creek Medical Center, urgent care clinics in Vail, Dillon, Avon and Eagle, Edwards medical campus and Eagle Healthcare Center.
  • The Shaw Cancer Center and Sonnenalp Breast Center are the region’s only fully accredited cancer treatment center and comprehensive breast center. 
  • Vail Health is also leading the way in serving our communities’ behavioral health needs with outpatient behavioral health services at the Edwards Community Health Campus, and the Precourt Healing Center, a 28-bed in-patient behavioral health facility, opening in 2025.
About the opportunity:

The Patient Access Supervisor will oversee the day-to-day operations of the Patient Access team under the direction of the Patient Access Manager. The Supervisor will be responsible for the supervision of staff which includes the assigning of tasks and ensuring the timely and accurate completion of work. This role also provides education and training for all team members.

 
What you will do:
  1. Prepares monthly staffing schedules for all employees and ensures all areas have adequate coverage for each shift every day. Reviews and approves staff timekeeping on a bi-weekly basis for direct reports.
  2. Provides ongoing education and training for all team members, ensuring employees meet all competency requirements, including customer service expectations and all relevant policies.
  3. Monitors all registration reports and performs audits on a weekly basis or other frequency as directed. Reports results and any feedback for process improvement to staff and manager.
  4. Acts as a subject matter expert and super-user in all registration applications, workflows, and procedures. Regularly works within the standard duties of Patient Access Representative to fill in scheduling gaps and stay current in workflows and understanding registration challenges and the patient experience.
  5. Possesses high knowledge of the billing process and managed care contracts in order to explain patients’ benefits. Works with the billing department to ensure the timely and accurate completion of registrations and charge entry. Follows up with staff on a timely basis on findings and takes corrective action as appropriate.
  6. Shares after hours call coverage for the Patient Access Department with the Patient Access Manager
  7.  Assists Patient Access Manager with employee relations matters within the team.
  8. Works with Patient Access Manager to track and communicate department goals and objectives.
  9. Enforces and promotes Vail Health Values and Patient Experience. Role models the principles of a Just Culture
  10. Performs other duties as assigned. Must be HlPAA compliant.
This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.
 
What you will need:
 
Experience:
  • Two years of health care experience in a patient access environment, required. 
  • Must be able to manage the operational flow of a medical setting and demonstrate critical decision making to successfully meet operational goals. 
  • Supervisory experience, preferred.

License(s):

  • N/A
Certification(s):
  • Patient Access Management Certification, preferred.
Computer / Typing:
  • Must possess, or be able to obtain within 90 days, the computers skills necessary to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc.
Must have working knowledge of the English language, including reading, writing, and speaking English.
 
Education:
  • N/A

Application Close Date: April 29, 2024

 

 

 

Benefits at Vail Health (Full and Part Time) Include:

  • Competitive Wages & Family Benefits:
    • Competitive wages
    • Parental leave (4 weeks paid)
    • Housing programs
    • Childcare reimbursement 
  • Comprehensive Health Benefits: 
    • Medical
    • Dental 
    • Vision
  • Educational Programs: 
    • Tuition Assistance 
    • Existing Student Loan Repayment
    • Specialty Certification Reimbursement
    • Annual Supplemental Educational Funds
  • Paid Time Off:
    • Up to five weeks in your first year of employment and continues to grow each year.
  • Retirement & Supplemental Insurance:
    • 403(b) Retirement plan with immediate matching 
    • Life insurance
    • Short and long-term disability
  • Recreation Benefits, Wellness & More:
    • Up to $1,000 annual wellbeing reimbursement
    • Recreation discounts
    • Pet insurance

 

Pay is based upon relevant education and experience per hour.

Hourly Pay:
$24.11—$34.25 USD

Some roles may be based outside of our Colorado office (remote-only positions). Roles based outside of our primary office can sit in any of the following states: AZ, CO, CT, DC, FL, GA, ID, IL, KS, MA, MD, MI, MN, NC, NJ, OH, OR, PA, SC, TN, TX, UT, VA, WA, and WI. Please only apply if you are able to live and work primarily in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift.

Relocation and housing assistance may be available.

Apply Now