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Patient Liaison

To us, it's about living life to the fullest while serving our patients, teammates, neighbors and friends. We are dedicated and passionate in everything we do, seeking challenge and appreciating the routes that got us here. Whether our path is clinical or not, we all came to find balance and meaning in our lives within the work we are passionate about and the adventures we live.

Vail Health has become the world’s most advanced mountain healthcare system. Vail Health consists of an updated 520,000-square-foot, 56-bed hospital.  This state-of-the-art facility provides exceptional care to all of our patients, with the most beautiful views in the area, located centrally in Vail. 

In addition to the hospital, Vail Health has many access points including:

  • Howard Head Sports Medicine offers physical therapy services at 10 locations and works closely with our internationally renowned orthopedic partners at The Steadman Clinic and Vail-Summit Orthopedics & Neurosurgery.
  • Vail Health also owns interest in multiple joint venture ambulatory surgery centers (ASCs) throughout the region.
  • Colorado Mountain Medical, Beaver Creek Medical Center, urgent care clinics in Vail, Dillon, Avon and Eagle, Edwards medical campus and Eagle Healthcare Center.
  • The Shaw Cancer Center and Sonnenalp Breast Center are the region’s only fully accredited cancer treatment center and comprehensive breast center. 
  • Vail Health is also leading the way in serving our communities’ behavioral health needs with outpatient behavioral health services at the Edwards Community Health Campus, and the Precourt Healing Center, a 28-bed in-patient behavioral health facility, opening in 2025.
About the opportunity:
The Patient Liaison works with patients and their families to address needs and concerns. The Patient Liaison performs patient care in support of the rest of the care team. The Patient Liaison is the first point of contact for the patient and will work closely with the patients, their families, the care team, and leadership in order to address all needs and concerns.
What you will do:
  1. Greet patients and families in admitting and act as their guide throughout the surgical experience while using AIDET in all interactions.
  2. Responsible for the coordination of the daily patient flow and schedule in order to optimize care, safety, and satisfaction-includes preparing and cleaning rooms.
  3.  Assists with and performs patient care including collection of patient information, accurate reading and documentation of vital signs. Round continually in the family waiting room to assess and provide for the needs of family
  4. Demonstrates the ability to work with all providers and nursing staff by accurately receiving and implementing instructions and orders.
  5. Demonstrates clinical knowledge in all patient types and age groups to meet patient care needs/outcomes within unit. Displays cultural competency and ability to work diverse patient populations.
  6. Transport of patient and families to all areas in the peri operative area, to and from the waiting room, and to other units in the hospital.
  7. Continually improve outcomes and experiences by addressing needs patient needs in a proactive manner by completing hourly rounding and other duties as assigned.
  8. Assist with Pre-operative unit care and Post Anesthesia Care Unit care as allowed by qualifications and training.
  9. Role models the principles of a Just Culture and Organizational Values.
  10. Perform other duties as assigned. Must be HIPAA compliant.

This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.

What you will need: 
  • One year of experience as a care tech 
  • Certified in the state of Colorado as a Certified Nurse Aide (CNA)
  • Certified Medical Assistant (CMA) by the American Association of Medical Assistants
  • Emergency Medical Technician (EMT) certification by the state of Colorado preferred.
  • Basic Life Support (BLS) required
Computer / Typing:
  • Must possess, or be able to obtain within 90 days, the computers skills necessary to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc.


  • N/A

Application Close Date:

Applications will be accepted on an ongoing basis for this position.

Pay is based upon relevant education and experience per hour.

Hourly Pay:
$22.60$29.48 USD


Some roles may be based outside of our Colorado office (remote-only positions). Roles based outside of our primary office can sit in any of the following states: AZ, CO, CT, DC, FL, GA, ID, IL, KS, MA, MD, MI, MN, NC, NJ, OH, OR, PA, SC, TN, TX, UT, VA, WA, and WI. Please only apply if you are able to live and work primarily in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift.

Relocation and housing assistance may be available.

Benefits at Vail Health (Full and Part Time) Include:

  • Competitive Wages & Family Benefits:
    • Competitive wages
    • Parental leave (4 weeks paid)
    • Housing programs
    • Childcare reimbursement 
  • Comprehensive Health Benefits: 
    • Medical
    • Dental 
    • Vision
  • Educational Programs: 
    • Tuition Assistance 
    • Existing Student Loan Repayment
    • Specialty Certification Reimbursement
    • Annual Supplemental Educational Funds
  • Paid Time Off:
    • Up to five weeks in your first year of employment and continues to grow each year.
  • Retirement & Supplemental Insurance:
    • 403(b) Retirement plan with immediate matching 
    • Life insurance
    • Short and long-term disability
  • Recreation Benefits, Wellness & More:
    • Up to $1,000 annual wellbeing reimbursement
    • Recreation discounts
    • Pet insurance

PRN (POOL) benefits include: Wellbeing reimbursement funds and 403(b) contribution eligibility 

Apply Now