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Patient & Guest Support Services

Vail Health provides free language services to people whose primary language is not English. If you need these services, contact the receptionist or the nurses caring for you or call  1-844-352-6735. 

 Free Language Services (pdf)
 
 
Our Social Services Department may be of assistance to you if you are experiencing hardship or difficulty with your loved one's state of health. Please let a member of our staff know if you need to meet with Social Services and we will arrange a time.
 
Patients are strongly encouraged to raise any concerns about their care experience with their care team at their time of service so that issues and concerns may be addressed and resolved as quickly as possible. In the event a patient is unable to do so or feels uncomfortable advocating for themselves, Vail Health’s Patient Advocate is available to provide assistance. Learn more about patient advocacy here.
Vail Health's Ethics Resource Committee is available for patients and caregivers who may be struggling with a difficult decision involving health care. The Committee is comprised of individuals who are trained to facilitate and guide discussion. The Committee does not make medical decisions, but listens to and responds to patients, staff, physicians and caregivers to clarify issues and explore options and possible outcomes.
 
To get in touch with the Ethics Resource Committee, please ask your nurse to request an Ethics Consultation on your behalf.