Patient Portal

Patient Portal Benefits
The Vail Health Patient Portal is a secure online website that gives you convenient, 24-hour access to personal health information.   
 
  1. Pay your bill - Accounts with an outstanding insurance balance will not appear on this patient portal.  If you are concerned about the balance on an account with a pending insurance balance, please contact customer service at (970) 777-2850 or (888) 209-7711.
  2. Request an appointment
  3. View and download lab results
  4. Message your outpatient doctor with questions about care instructions, medications or follow-up visits
  5. View patient summaries from Vail Health Hospital and clinic visits
  6. View immunizations, medications and allergies 

Frequently Asked Questions

I am having technical difficulties, can I get assistance?

Yes. For 24/7 technical support with your patient portal account call (877) 621-8014.

What Vail Health service lines are accessible by the patient portal?

Cardiovascular Center
Endocrinology
Internal Medicine
Surgical Associates
Plastic Surgery
Emergency & Urgent Care*
Inpatient (ICU, PCU, OB)*
Surgeries at Vail Health Hospital

What Vail Health service lines are not accessible by the patient portal?

Howard Head Sports Medicine
Shaw Cancer Center
The Steadman Clinic
Vail-Summit Orthopaedics
Vail Valley Surgery Center
Colorado Mountain Medical

What do I need to register for an account?

  1. Call Medical Records at (970) 569-7403 
  2. Have your email address available 
  3. An invitation will be sent to the email address you provide to Medical Records 
  4. Follow the instructions in the email invitation 

How do I login to the Patient Portal?

How do I login to the Patient Portal?
If you have not yet accepted your portal invitation, accept your invitation before you logon by clicking on the link in the email invitation that you will receive from the Medical Records department.
 
If you have accepted your invitation, you may login to the portal page:
  • Click on the blue button 
  • Or on the Vail Health Website at www.vailhealth.org click on MY HEALTH  
  • You will need your email address or your login and password.

My invitation to the portal expired. How do I request another invitation?

Contact Medical Records at (970) 569-7403 to request another invitation. Be sure to have your email address handy when you call.