Patient Access Representative (Avon Primary Care)

Be the Friendly Face That Sets the Tone for Exceptional Care

Join Vail Health, the world’s most advanced mountain healthcare system, where cutting-edge medicine meets small-town warmth and some of the most beautiful views in Colorado. Our 520,000-square-foot, 56-bed hospital and network of clinics deliver extraordinary care—and you can be the welcoming first impression that makes it all possible.

About the Opportunity

As a Patient Access Representative, you're not just at the front desk—you’re at the heart of the patient experience. You’ll welcome patients with a smile, guide them through check-in, and make sure every detail is handled with care, helping set the tone for the high-quality treatment they’ll receive.

If you're organized, approachable, and thrive in a fast-paced, people-focused environment, this is your chance to launch—or level up—your career in healthcare.

No medical background? No worries. If you’ve got strong customer service skills, we’ll teach you everything you need to succeed.

What You'll Do

• Be the first point of contact: greet patients warmly and help them check in for appointments.
• Register patients accurately and collect necessary forms, signatures, and co-payments.
• Answer phones, respond to questions, and connect patients with the right resources—all with a smile.
• Verify insurance details and guide patients through coverage questions, including Medicare guidelines.
• Keep things running smoothly by scheduling appointments, scanning records, and managing front desk supplies.
• Support communication between patients, providers, and departments—ensuring everyone stays informed.
• Maintain organized files and ensure all HIPAA, EMTALA, and compliance standards are followed.

You'll play a key role in creating a positive, professional, and compassionate experience from the very start of a patient’s journey.

What You'll Need

Experience:

• Previous customer service or front desk experience preferred

Typing & Computer:

• Basic computer and typing skills
• Comfortable using electronic systems (training provided!)
• Must read, write, and speak English fluently

Licenses/Certifications:

• None required

Education:

• No specific degree required—we care more about your attitude and reliability

Why Work at Vail Health?

We believe great employees deserve great support. Here’s what we offer:

Competitive Wages & Family Perks

• 4 weeks paid parental leave
• Childcare reimbursement
• Employee housing programs

Comprehensive Health Benefits

• Medical, dental & vision insurance
• Life and disability coverage

Career Growth & Education

• Tuition assistance
• Student loan repayment
• Annual funds for continued learning

Time Off & Lifestyle

• Up to 5 weeks PTO in your first year
• Recreation discounts & pet insurance
• Up to $1,000/year in wellness reimbursements

Retirement

• 403(b) with immediate matching contributions

Ready to Make a Difference—Right From the Front Desk?

Join a team that values your people skills, supports your growth, and offers a meaningful career in healthcare—all while living in the beautiful mountain community of Avon.

Apply today and be the reason someone feels welcome, reassured, and cared for.