How to Pay a Bill
Bills Now Available Via MyChart: Appointments After October 3, 2026
For appointments on or after October 3, 2026, billing will transition to Vail Health’s MyChart patient portal. MyChart provides a convenient, secure way to view and manage your Vail Health care and bills in one place, including bills from Colorado Mountain Medical, Shaw Cancer Center, Howard Head Sports Medicine and Vail Health Behavioral Health.
Legacy Billing Portals: Appointments Before October 3, 2026
If your appointment took place before October 3, 2026, your bill will look and work the same way it has in the past. You should use the payment instructions included with your statement to pay your bill. These bills will not appear in your Vail Health MyChart. If you have questions about a bill for an appointment before October 3, call our patient billing help line at (866) 332-4238.
Please use the information below to better understand what phone number or payment portal to use based on the statement in your hand.
My statement has a stop sign at the top 
To pay your bill or set up a payment plan, visit this online payment portal.
Questions? Call (866) 332-4238
Monday – Friday: 6:00 am – 5:00 pm MST
My statement has a Colorado Mountain Medical logo 
To pay your bill or set up a payment plan, visit this online payment portal.
Questions? Call (970) 926-6350
Monday – Friday: 8:00 am – 5:00 pm MST
Be Aware of Third-Party Payment Services
Please be aware of third-party companies, like Doxo, that offer to pay your hospital bill for you. These companies are not affiliated in any way with Vail Health and often charge additional fees and can delay the processing of your payment, potentially leading to late fees on your account.
Commerce Bank Line of Credit
Want to pay your bill over time? Vail Health is pleased to provide options to assist our patient families in meeting their financial obligations.
With Commerce Bank, you receive these benefits:
- Easy enrollment, open to all patients regardless of insurance coverage
- No credit check, and enrollment in the program will not affect a person’s credit rating
- No set-up fees, charges or penalties for early payoffs
- One monthly payment, with ability to consolidate multiple accounts
- 0% APR
- Terms of 24, 36, 48, or 60 months based on balance
Frequently Asked Questions
Vail Health bills and collects for the following services:
- Beaver Creek Medical Center
- Behavioral Health Services
- Breast Care Clinic
- Cardiac Rehabilitation Center
- Cardiovascular Center and Pulmonology Clinic
- Howard Head Sports Medicine
- Infectious Disease
- Laboratory
- Shaw Cancer Center
- Sonnenalp Breast Center
- Surgical Associates
- Urgent Care
- Vail Health Clinics
- Vail Health Hospital
- Wound Care
Even though you may have received care from the services below, Vail Health does not bill for them. This means the following entities will continue to bill you separately as they have in the past.
- Anesthesia Partners of Colorado
- Colorado Mountain Medical
- Durable Medical Equipment (such as Breg or Med Vantage)
- Home Oxygen Vendors (such as Lincare or AlpinAir)
- The Steadman Clinic
- Vail Summit Orthopedics & Neurosurgery
- Vail Valley Surgery Center
Vail Health and Colorado Mountain Medical joined forces in 2019 because we realized that, together, we can provide better care for our community than we can apart. Since the partnership is new, the billing systems are still separated as we have two different software solutions and practices in place. We understand that a better patient experience means that your patient statements all come from the same place, regardless of receiving your care from Vail Health or Colorado Mountain Medical. As opportunities to align systems become available, we are hopeful to work towards that goal.
Have More Questions?
For more questions around billing, financial assistance and insurance verification please visit our Billing & Financial Services page.