MyChart Technical Support

Need help with MyChart?

We’re here to help. If you’re having trouble accessing or using your Vail Health MyChart account, please complete the form below with as much information as possible. The more detail you can provide, the better we’ll be able to assist you.

Our support team is available Monday-Friday, 9:00 am-5:00 pm MST. Please allow up to one business day for a response.

Please note: This form is for MyChart technical support only. Do not use this form for urgent medical questions or concerns. If you are experiencing a medical emergency, call 911.

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Tell us about yourself

Name *

First

Last

Email *

Phone Number

Date of Birth *

Use format MM/DD/YYYY. This helps us locate you in our system.

What can we help you with?

Please select the option that best describes the issue you’re experiencing:

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Describe your problem *

• I’m having trouble signing up or activating my account.
• I can’t remember my username or password, my login isn’t working, or I’m locked out.
• I’m having trouble verifying my identity or receiving/using a security code.
• I’m having trouble accessing or joining an upcoming telehealth visit.
• I’m having trouble viewing my appointment or with eCheck-in.
• I’m having a technical problem viewing messages, results, visit information or other information in MyChart.
• I need help accessing MyChart for my child or another person I help care for.
• I’m experiencing an error, something isn’t loading, or a feature isn’t working as expected.

Tell us more

Please describe what's happening. *

Include as much detail as possible, such as what you were trying to do, what happened instead and any error message you received.

Have a screenshot?

A screenshot can help us understand what you’re seeing. If possible, upload a screenshot of the error message or problem you’re experiencing.

File Upload

Drag & Drop Files, Choose Files to Upload, or Capture With Your Camera You can upload up to 3 files.

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