Preguntas frecuentes

MyChart by Epic is an electronic medical records online patient portal and/or mobile app that securely stores all of your medical records in one convenient place. MyChart offers personalized and secure online access to your medical records. It enables you to manage and receive information about your health.

Using MyChart, you can:

• Schedule medical appointments.
• View your health information, including medications, allergies, test results, and more.
• Request medication refills.
• Message your care team.
• Pay your bill online in a secure payment portal.

MyChart will replace previous patient portals used across the Vail Health care network and will now be the ONE place for all your health needs across Colorado Mountain Medical, Shaw Cancer Center, Howard Head Sports Medicine, Vail Health Hospital, Vail Health Clinics, Vail Healthspan and Vail Health Behavioral Health.

MyChart by Epic is an electronic medical records portal that securely stores all of your medical records, upcoming appointments, past appointments, doctor appointment notes, lab results, imaging results and billing in one convenient place across the Vail Health care network.

After your first appointment, you will also be able to schedule appointments online. Additionally, if you are a caregiver for another person you can be granted proxy access to that person’s MyChart account.

Vail Health continually invests in technologies and innovations that improve patient care and the health of the communities we serve. MyChart offers patients a comprehensive view of their healthcare that includes upcoming and past appointments, doctor’s visits and notes, lab results, imaging results, MyChart Messages to communicate with their healthcare team and billing in one secure place.

You need access to a computer or mobile device connected to the internet and an up-to-date browser such as Edge, Chrome, Firefox or Safari. You can also use the MyChart mobile app on a mobile device.

Yes. When you access the MyChart portal, you may select your language preference.

Yes, you may call the MyChart Patient Support Line at (855) 467-0810, Monday – Friday, 9:00 am – 5:00 pm MST, to request assistance. Or email support at patientportal@vailhealth.org.

Saturday, October 3, 2026.

The following services will be on MyChart:

• Hospital Vail Health
• Colorado Mountain Medical
• Howard Head Medicina Deportiva
• Centro de Cáncer Shaw
• Salud Conductual de Vail Health
• Clínicas de Salud de Vail
• Vail Healthspan

Yes. Beginning on October 3, 2026, the current electronic medical records system will not be used by Vail Health physicians or by service lines and programs within the Vail Health care network (Colorado Mountain Medical, Howard Head Sports Medicine, Shaw Cancer Center, Vail Health Behavioral Health and Vail Healthspan).

At your earliest convenience, we ask that you download the MyChart app to your smart phone or access the MyChart portal via a computer or tablet and create a MyChart account.

Before Saturday, October 3, 2026, please download and save any important information, test results or records from your Vail Health or Colorado Mountain Medical electronic medical records.

Information that will transfer:
Conditions, allergies, medications, immunizations, etc.

Information you should download:
Test results, imaging, messages and other records that you may want to keep.

Until September 30, 2027.

Friday, September 25, 2026.

We ask for your patience and understanding as our care team becomes proficient at using MyChart to enhance your and your family’s healthcare experience.

You can expect:

• Longer phone hold times
• Fewer appointment openings
• Potentially longer waits
• Longer appointment times
• Duplicate reminders
• Duplicate paperwork

Once your care team gains expertise with MyChart, you will experience enhanced access to your health care records and needs. If you are experiencing an emergency, please go to your nearest Atención de urgencia o Emergencias, or call 9-1-1.

Yes. Online scheduling is available through MyChart for many of our services.

Depending on the type of care you need, you may be able to:

• Schedule as a new patient with participating services by choosing a provider, location, date and time that works for you.
• Schedule with a provider you already see by selecting your established provider and an available appointment time.

One thing to know as we transition to Epic: If you are an existing patient, you may need to call us to schedule your first appointment with your established provider. Once you’ve had an appointment with that provider, online scheduling with them will become available in MyChart.

Not all appointment types are available for online scheduling. If you don’t see the option you’re looking for, please call the appropriate clinic and we’ll be happy to help.

Yes. When you schedule an appointment, if available you can request to receive a text or email if an earlier appointment becomes available.

MyChart messages are for non-urgent, general questions about your care. Your care team will generally respond within two business days.

MyChart messages are not monitored for emergencies or urgent medical needs. If you are experiencing an emergency, call 911 or go to the nearest emergency department.

MyChart will send a notice to your email or App when test results are posted in your MyChart account. With MyChart, you can view most test results as soon as they become available. You will likely see results before your healthcare provider has had a chance to review them. After your provider reviews your results, you might see additional comments and interpretation in MyChart.

Yes. Once your MyChart account is set up, click the Medications image at the top of the page and choose the medication you wish to refill. Follow the prompts on screen to refill.

If there are issues, the portal will provide a pharmacy phone number to call for help.

We are dedicated to improving your healthcare access and will continue to monitor patient needs and enhance the MyChart portal whenever necessary.

Yes. MyChart is a secure portal that allows you to pay bills and store credit card information for your convenience.

Charges for appointments after October 3, 2026, will be accessible for payment through MyChart.

Charges prior to October 3, 2026, will not be accessible through MyChart and should be paid using the legacy systems currently in place.

Por favor visita el Soporte de facturación page for more information on bills issued before October 3, 2026. If you want your bills sent through the mail after October 3, 2026, please opt-out of electronic billing in your MyChart account. Electronic billing is the default in MyChart.

Por favor, llama (866) 332-4238 if you have any billing concerns or questions.

Yes. MyChart users can pay as a “Guest” without logging into their account.

On the Personal Information page in MyChart, you can update your address, phone number, email address, preferred name and other personal details at any time so that your clinic always has the most up-to-date information in your record.

To make a request to change your legal name, email us at patientportal@vailhealth.org or call our MyChart Patient Support Line at (855) 467-0810.

Ask your provider to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in our MyChart account after each visit.

If you’re having trouble logging in, click the “Forgot login information?” link below the login fields on your MyChart login page. You will go through two-step verification to verify your identity so you can recover your username or password.

You can also contact our MyChart Patient Support Line at (855) 467-0810, Monday – Friday, 9:00 am – 5:00 pm MST, to request assistance. Or email support at patientportal@vailhealth.org.

Try checking the spam or junk folders in your email. If the email with your code is not there, try clicking Resend Code. If you still didn’t receive the email, it could be that your account has a different email address on file. If you have multiple email accounts, check one of the others to see if the verification code was sent there instead.

If none of your accounts received the email, it could be that we don’t have an email address on file. If this is the case, call our MyChart Patient Support Line at (855) 467-0810.

To have your account re-activated, send an email request to patientportal@vailhealth.org or call the MyChart patient portal support line at (855) 467-0810.

Please call the MyChart Patient Support Line at (855) 467-0810, Monday – Friday, 9:00 am – 5:00 pm MST, to request assistance. Or email support at patientportal@vailhealth.org.

If you’re having trouble with your account, activation, password or verification code, our support team can help.

MyChart Patient Support Line: (855) 467-0810
Hours: Monday–Friday, 9:00 am – 5:00 pm MST
Correo electrónico: patientportal@vailhealth.org

Vail Health partnered with UCHealth to provide the MyChart electronic medical records portal to our patients. We are not affiliated or associated with UCHealth. Vail Health is a privately-owned nonprofit 501c(3) community health care system. The Vail Health MyChart portal patient records can be viewed only by Vail Health clinicians involved in your or your family’s care or by anyone you have granted access to your records.

At this time, the process to refer a patient to Vail Health remains the same. The communication with a Vail Health provider is enhanced through Vail Health Epic Care Link.

Epic Care Link connects your clinic with the Vail Health care team caring for your patient(s). You should have received emails from Vail Health and UCHealth with instructions on how to connect your practice with Vail Health’s Epic Care Link. If you did not receive an email from UCHealth with instructions, please download this Provider Connection Access Form, fill in the information and email it to providerconnection@uchealth.org.

If you have questions, please reach out to UCHealth at providerconnection@uchealth.org.

Provider-to-provider communication should continue through established channels, such as telephone, fax, or other referral and care coordination workflows. Clinics participating in Epic Provider Connection will have the ability to communicate with Vail Health providers using secure Epic In Basket messaging.

Providers outside of Vail Health cannot access a patient’s Vail Health MyChart account. If your patient shares information from their MyChart account with you, you may review that information as appropriate. For clinical records, continue to use established referral and records request processes with Vail Health, or Epic Care Link if your organization participates.

Yes. Providers outside of Vail Health will continue to have access to their patients’ historical Vail Health records by following the existing medical records request process. Vail Health will maintain its legacy EMRs through December 31, 2026, followed by read-only access for authorized Vail Health staff through October 31, 2027. After the legacy systems are retired, patient records will be maintained in a clinical archive in accordance with Vail Health’s medical record retention policies. The process for requesting patient records will remain unchanged throughout this transition. Additional information on requesting medical records is available on the Vail Health Medical Records page.

Yes. As part of the transition to Epic, Vail Health will retire its legacy Cerner and Veradigm electronic medical records portals. The legacy EMRs will remain operational through December 31, 2026, followed by read-only access for authorized Vail Health staff through October 31, 2027. After that, historical patient records will be maintained in a clinical archive in accordance with Vail Health’s medical record retention policies. This transition will not change the process for outside providers to request patient records through Vail Health Health Information Management (Registros médicos).

MyChart by Epic gives patients convenient, secure access to their health information, allowing them to view test results, manage appointments, request prescription refills, communicate with their care team, and review visit summaries anytime. MyChart improves engagement, enhances communication, and makes it easier for patients to stay informed and actively participate in managing their health.

Saturday, October 3, 2026.

Yes. MyChart will replace previous patient portals used across the Vail Health care network and will now be the ONE place addressing patient needs across Colorado Mountain Medical, Shaw Cancer Center, Howard Head Sports Medicine, Vail Health Hospital, Vail Healthspan and Vail Health Behavioral Health.

MyChart by Epic is designed to improve patient understanding of their treatment plans and support better continuity of care between your practice and Vail Health while reducing workload and calls to your office. MyChart provides patients with secure, online access to all of their health information, appointments, test results, and care instructions across the Vail Health care network.

Your clinic can access your patient’s Vail Health care team and records through Epic Care Link.

MyChart offers patients a comprehensive view of their healthcare that includes upcoming and past appointments, provider visits and notes, lab results, imaging results and billing in one secure place. Additionally, they can share a secure link with you to their MyChart records and Vail Health care plan, and you can directly communicate with their Vail Health physician to discuss care and prognosis.

Your care team is welcome to mention this to your patients. Vail Health will run a comprehensive marketing and communications effort to educate patient populations about MyChart and how to set up a MyChart account. If you would like to provide information to your patients, please let them know that they can get details and find out how to sign up at VailHealth.org/MyChart. This website offers links for MyChart activation, FAQs, helpful resources and more. All materials and resources are available in English and Spanish.

As several Colorado health systems have done, Vail Health partnered with UCHealth to adopt this innovative EMR platform for our patients and community health care referral partners. We are not affiliated or associated with UCHealth. Vail Health is a privately-owned nonprofit 501(c)(3) community health care system.

Some information, including problems, allergies, medications and immunizations, will transfer to MyChart. Other information, including scanned records, test results, imaging and previous messages, will not automatically transfer to the new MyChart account. Patients should download any pertinent records they may need and can share them with you as appropriate. Vail Health will continue to maintain historical medical records according to its established retention policies.

Information such as problems, allergies, medications and immunizations (PAMIs) will transfer into your patients’ MyChart account. Current records, scans, test results, etc., will not automatically transfer into Vail Health MyChart accounts. We are recommending that patients download any pertinent results, imaging or messages from their current electronic medical record to share with you and their Vail Health doctors. Vail Health care teams can upload into their MyChart account any records, images and results patients bring to appointments. Patients’ existing Vail Health EMR records will not appear in their new MyChart account. Please send patients to our FAQ o Cómo Hacer pages to learn how to download important message, results or imaging from their current Vail Health EMR.

Historical Vail Health records will continue to be maintained in accordance with medical record retention policies and can be accessed through established medical records request processes when needed. This process can be initiated by you utilizing a “Patient Request” as is currently required.

Yes. Providers outside of Vail Health can continue to access historical patient records through the established medical records request process. Vail Health’s existing medical records systems will remain operational through December 31, 2026, followed by read-only access for authorized Vail Health staff through October 31, 2027. After the legacy systems are retired, historical records will be maintained in a clinical archive. The process for requesting records from Vail Health will remain unchanged.

As part of the transition to Epic, Vail Health will sunset its current Cerner and Veradigm electronic medical records. These systems will remain operational through December 31, 2026, followed by read-only access for authorized Vail Health staff through October 31, 2027. After that, historical records will be maintained in a clinical archive in accordance with Vail Health’s medical record retention policies. This transition will not change the process for outside providers to request patient records through Vail Health Health Information Management (Registros médicos).

Contact the appropriate Vail Health Health Information Management (HIM) department:

Hospital Vail Health
Teléfono (970) 569-7403
Correo electrónico: medical.records@vailhealth.org

Colorado Mountain Medical (CMM)
Teléfono (970) 363-5434
Fax: (970) 926-6348
Correo electrónico: cmm.him@vailhealth.org

Salud Conductual de Vail Health
Teléfono (970) 569-7403
Fax: (970) 470-6641
Correo electrónico: medical.records@vailhealth.org

If you experience issues obtaining or accessing a patient’s Vail Health medical records, please contact the appropriate Health Information Management (HIM) department based on where the patient received care.

Hospital Vail Health
Phone: (970) 569-7403
Correo electrónico: medical.records@vailhealth.org

Colorado Mountain Medical (CMM)
Phone: (970) 363-5434
Fax: (970) 926-6348
Correo electrónico: CMM.HIM@vailhealth.org

Vail Health Behavioral Health (VHBH)
Phone: (970) 569-7403
Fax: (970) 470-6641
Correo electrónico: medical.records@vailhealth.org

Patients may contact our MyChart Patient Support Line at (855) 467-0810, Monday – Friday, 9:00 am – 5:00 pm MST to request assistance. Or email support at patientportal@vailhealth.org.