{"id":7148,"date":"2026-08-24T13:33:56","date_gmt":"2026-08-24T20:33:56","guid":{"rendered":"https:\/\/www.vailhealth.org\/?page_id=7148"},"modified":"2026-09-10T14:53:17","modified_gmt":"2026-09-10T21:53:17","slug":"preguntas-frecuentes-2","status":"publish","type":"page","link":"https:\/\/www.vailhealth.org\/es\/mychart\/faqs\/","title":{"rendered":"Preguntas Frecuentes"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Have questions about MyChart? Find answers about getting started, the transition from previous patient portals, appointments, billing, family access and more.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Informaci\u00f3n del paciente<\/h2>\n\n\n\n<section \tclass=\"content-with-list\"\n\tstyle=\"--padding: 3rem;\">\n\n\t<div class=\"content-with-list__container container\">\n\n\t\t\n\t\t<div class=\"content-with-list__row\">\n\n\t\t\t<!-- Description Column -->\n\t\t\t\t\t\t\t<div class=\"content-with-list__description col\">\n\t\t\t\t\t<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"609\" data-end=\"770\">MyChart gives you secure, convenient access to your Vail Health health information, appointments, messages, test results, medications and billing in one place.<\/p>\n<p data-start=\"775\" data-end=\"936\">Have a question? Jump to a topic to find answers about getting started, making the switch from our previous patient portals, managing your care and more.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<!-- List Section Column -->\n\t\t\t\t\t\t\t<div class=\"content-with-list__list-section col\">\n\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"content-with-list__list-grid\">\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"#getting-started\"\n\t\t\t\t\t\t\t\t\t   target=\"_self\"\n\t\t\t\t\t\t\t\t\t   class=\"content-with-list__list-item has-link\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"content-with-list__icon\">\n\t\t\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" class=\"lucide lucide-arrow-right-icon lucide-arrow-right\"><path d=\"M5 12h14\" \/><path d=\"m12 5 7 7-7 7\" \/><\/svg>\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"content-with-list__item-text\">\n\t\t\t\t\t\t\t\t\t\t\tGetting Started with MyChart\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"#the-switch\"\n\t\t\t\t\t\t\t\t\t   target=\"_self\"\n\t\t\t\t\t\t\t\t\t   class=\"content-with-list__list-item has-link\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"content-with-list__icon\">\n\t\t\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" class=\"lucide lucide-arrow-right-icon lucide-arrow-right\"><path d=\"M5 12h14\" \/><path d=\"m12 5 7 7-7 7\" \/><\/svg>\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"content-with-list__item-text\">\n\t\t\t\t\t\t\t\t\t\t\tThe Switch to MyChart\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"#appointments-communications\"\n\t\t\t\t\t\t\t\t\t   target=\"_self\"\n\t\t\t\t\t\t\t\t\t   class=\"content-with-list__list-item has-link\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"content-with-list__icon\">\n\t\t\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" class=\"lucide lucide-arrow-right-icon lucide-arrow-right\"><path d=\"M5 12h14\" \/><path d=\"m12 5 7 7-7 7\" \/><\/svg>\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"content-with-list__item-text\">\n\t\t\t\t\t\t\t\t\t\t\tAppointments, Care &amp; Communication\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"#billing\"\n\t\t\t\t\t\t\t\t\t   target=\"_self\"\n\t\t\t\t\t\t\t\t\t   class=\"content-with-list__list-item has-link\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"content-with-list__icon\">\n\t\t\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" class=\"lucide lucide-arrow-right-icon lucide-arrow-right\"><path d=\"M5 12h14\" \/><path d=\"m12 5 7 7-7 7\" \/><\/svg>\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"content-with-list__item-text\">\n\t\t\t\t\t\t\t\t\t\t\tBilling &amp; Payments\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"#family-caregivers\"\n\t\t\t\t\t\t\t\t\t   target=\"_self\"\n\t\t\t\t\t\t\t\t\t   class=\"content-with-list__list-item has-link\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"content-with-list__icon\">\n\t\t\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" class=\"lucide lucide-arrow-right-icon lucide-arrow-right\"><path d=\"M5 12h14\" \/><path d=\"m12 5 7 7-7 7\" \/><\/svg>\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"content-with-list__item-text\">\n\t\t\t\t\t\t\t\t\t\t\tFamily &amp; Caregiver Access\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"#account-management\"\n\t\t\t\t\t\t\t\t\t   target=\"_self\"\n\t\t\t\t\t\t\t\t\t   class=\"content-with-list__list-item has-link\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"content-with-list__icon\">\n\t\t\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" class=\"lucide lucide-arrow-right-icon lucide-arrow-right\"><path d=\"M5 12h14\" \/><path d=\"m12 5 7 7-7 7\" \/><\/svg>\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"content-with-list__item-text\">\n\t\t\t\t\t\t\t\t\t\t\tManaging Your Account &amp; Information\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"#uchealth\"\n\t\t\t\t\t\t\t\t\t   target=\"_self\"\n\t\t\t\t\t\t\t\t\t   class=\"content-with-list__list-item has-link\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"content-with-list__icon\">\n\t\t\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" class=\"lucide lucide-arrow-right-icon lucide-arrow-right\"><path d=\"M5 12h14\" \/><path d=\"m12 5 7 7-7 7\" \/><\/svg>\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"content-with-list__item-text\">\n\t\t\t\t\t\t\t\t\t\t\tMyChart &amp; UCHealth\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"#troubleshooting\"\n\t\t\t\t\t\t\t\t\t   target=\"_self\"\n\t\t\t\t\t\t\t\t\t   class=\"content-with-list__list-item has-link\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"content-with-list__icon\">\n\t\t\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" class=\"lucide lucide-arrow-right-icon lucide-arrow-right\"><path d=\"M5 12h14\" \/><path d=\"m12 5 7 7-7 7\" \/><\/svg>\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"content-with-list__item-text\">\n\t\t\t\t\t\t\t\t\t\t\tTroubleshooting &amp; Support\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\" id=\"getting-started\">Getting Started with MyChart<\/h2>\n\n\n\n<section \tclass=\"accordion\"\n\tstyle=\"--padding: 6rem\">\n\t<div class=\"accordion__container container aligncenter\">\n\t\t<div class=\"accordion__row justify-content-center\">\n\t\t\t<div class=\"accordion__col col color-scheme-1\">\n\t\t\t\t<!-- Heading & intro content-->\n\t\t\t\t\n\t\t\t\t<!-- Items -->\n\t\t\t\t<div class=\"accordion__items\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion__item text-align-left\">\n\t\t\t\t\t\t\t<h3 class=\"accordion__item-title\">\n\t\t\t\t\t\t\t\t<button class=\"accordion__item-trigger flex-row align-items-center justify-content-space-between text-align-left\" aria-expanded=\"false\" aria-controls=\"block_6c5338a410d5ec8712688cbc4a60d1c0_accordion-panel-1\" id=\"block_6c5338a410d5ec8712688cbc4a60d1c0_accordion-title-1\">\n\t\t\t\t\t\t\t\t\t<span>What is MyChart?<\/span>\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" class=\"plus\"><path d=\"M5 12h14\" \/><path class=\"plus_v\" d=\"M12 5v14\" \/><\/svg>\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t\t\t<div class=\"accordion__item-panel\" id=\"block_6c5338a410d5ec8712688cbc4a60d1c0_accordion-panel-1\" role=\"region\" aria-labelledby=\"block_6c5338a410d5ec8712688cbc4a60d1c0_accordion-title-1\">\n\t\t\t\t\t\t\t\t<div class=\"accordion__item-panel-content\">\n\t\t\t\t\t\t\t\t\t<p>MyChart by Epic is an electronic medical records online patient portal and\/or mobile app that securely stores all of your medical records in one convenient place. MyChart offers personalized and secure online access to your medical records. It enables you to manage and receive information about your health.<\/p>\n<p>Using MyChart, you can:<\/p>\n<ul>\n<li>Schedule medical appointments.<\/li>\n<li>View your health information, including medications, allergies, test results, and more.<\/li>\n<li>Request medication refills.<\/li>\n<li>Message your care team.<\/li>\n<li>Pay your bill online in a secure payment portal.<\/li>\n<\/ul>\n<p>MyChart will replace previous patient portals used across the Vail Health care network and will now be the ONE place for all your health needs across Colorado Mountain Medical, Shaw Cancer Center, Howard Head Sports Medicine, Vail Health Hospital, Vail Health Clinics, Vail Healthspan and Vail Health Behavioral Health.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion__item text-align-left\">\n\t\t\t\t\t\t\t<h3 class=\"accordion__item-title\">\n\t\t\t\t\t\t\t\t<button class=\"accordion__item-trigger flex-row align-items-center justify-content-space-between text-align-left\" aria-expanded=\"false\" aria-controls=\"block_6c5338a410d5ec8712688cbc4a60d1c0_accordion-panel-2\" id=\"block_6c5338a410d5ec8712688cbc4a60d1c0_accordion-title-2\">\n\t\t\t\t\t\t\t\t\t<span>What are the benefits of creating a MyChart account?<\/span>\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" class=\"plus\"><path d=\"M5 12h14\" \/><path class=\"plus_v\" d=\"M12 5v14\" \/><\/svg>\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t\t\t<div class=\"accordion__item-panel\" id=\"block_6c5338a410d5ec8712688cbc4a60d1c0_accordion-panel-2\" role=\"region\" aria-labelledby=\"block_6c5338a410d5ec8712688cbc4a60d1c0_accordion-title-2\">\n\t\t\t\t\t\t\t\t<div class=\"accordion__item-panel-content\">\n\t\t\t\t\t\t\t\t\t<p>MyChart by Epic is an electronic medical records portal that securely stores all of your medical records, upcoming appointments, past appointments, doctor appointment notes, lab results, imaging results and billing in one convenient place across the Vail Health care network.<\/p>\n<p>After your first appointment, you will also be able to schedule appointments online. Additionally, if you are a caregiver for another person you can be granted proxy access to that person&#8217;s MyChart account.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion__item text-align-left\">\n\t\t\t\t\t\t\t<h3 class=\"accordion__item-title\">\n\t\t\t\t\t\t\t\t<button class=\"accordion__item-trigger flex-row align-items-center justify-content-space-between text-align-left\" aria-expanded=\"false\" aria-controls=\"block_6c5338a410d5ec8712688cbc4a60d1c0_accordion-panel-3\" id=\"block_6c5338a410d5ec8712688cbc4a60d1c0_accordion-title-3\">\n\t\t\t\t\t\t\t\t\t<span>Why is Vail Health making the investment in MyChart?<\/span>\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" class=\"plus\"><path d=\"M5 12h14\" \/><path class=\"plus_v\" d=\"M12 5v14\" \/><\/svg>\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t\t\t<div class=\"accordion__item-panel\" id=\"block_6c5338a410d5ec8712688cbc4a60d1c0_accordion-panel-3\" role=\"region\" aria-labelledby=\"block_6c5338a410d5ec8712688cbc4a60d1c0_accordion-title-3\">\n\t\t\t\t\t\t\t\t<div class=\"accordion__item-panel-content\">\n\t\t\t\t\t\t\t\t\t<p>Vail Health continually invests in technologies and innovations that improve patient care and the health of the communities we serve. MyChart offers patients a comprehensive view of their healthcare that includes upcoming and past appointments, doctor&#8217;s visits and notes, lab results, imaging results, MyChart Messages to communicate with their healthcare team and billing in one secure place.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion__item text-align-left\">\n\t\t\t\t\t\t\t<h3 class=\"accordion__item-title\">\n\t\t\t\t\t\t\t\t<button class=\"accordion__item-trigger flex-row align-items-center justify-content-space-between text-align-left\" aria-expanded=\"false\" aria-controls=\"block_6c5338a410d5ec8712688cbc4a60d1c0_accordion-panel-4\" id=\"block_6c5338a410d5ec8712688cbc4a60d1c0_accordion-title-4\">\n\t\t\t\t\t\t\t\t\t<span>What do I need to access and use MyChart?<\/span>\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" class=\"plus\"><path d=\"M5 12h14\" \/><path class=\"plus_v\" d=\"M12 5v14\" \/><\/svg>\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t\t\t<div class=\"accordion__item-panel\" id=\"block_6c5338a410d5ec8712688cbc4a60d1c0_accordion-panel-4\" role=\"region\" aria-labelledby=\"block_6c5338a410d5ec8712688cbc4a60d1c0_accordion-title-4\">\n\t\t\t\t\t\t\t\t<div class=\"accordion__item-panel-content\">\n\t\t\t\t\t\t\t\t\t<p>You need access to a computer or mobile device connected to the internet and an up-to-date browser such as Edge, Chrome, Firefox or Safari. You can also use the MyChart mobile app on a mobile device.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion__item text-align-left\">\n\t\t\t\t\t\t\t<h3 class=\"accordion__item-title\">\n\t\t\t\t\t\t\t\t<button class=\"accordion__item-trigger flex-row align-items-center justify-content-space-between text-align-left\" aria-expanded=\"false\" aria-controls=\"block_6c5338a410d5ec8712688cbc4a60d1c0_accordion-panel-5\" id=\"block_6c5338a410d5ec8712688cbc4a60d1c0_accordion-title-5\">\n\t\t\t\t\t\t\t\t\t<span>Can I use MyChart on my phone, computer or tablet?<\/span>\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" class=\"plus\"><path d=\"M5 12h14\" \/><path class=\"plus_v\" d=\"M12 5v14\" \/><\/svg>\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t\t\t<div class=\"accordion__item-panel\" id=\"block_6c5338a410d5ec8712688cbc4a60d1c0_accordion-panel-5\" role=\"region\" aria-labelledby=\"block_6c5338a410d5ec8712688cbc4a60d1c0_accordion-title-5\">\n\t\t\t\t\t\t\t\t<div class=\"accordion__item-panel-content\">\n\t\t\t\t\t\t\t\t\t<div>Yes. MyChart can be accessed 24\/7 using a laptop, computer, tablet and cell phone.<\/div>\n<div><\/div>\n<div class=\"ewa-rteLine\">The Vail Health MyChart app is available through the <a href=\"https:\/\/apps.apple.com\/us\/app\/mychart\/id6768774554\" target=\"_blank\" rel=\"noopener\">Apple App Store<\/a> y <a href=\"https:\/\/play.google.com\/store\/apps\/details?id=org.vailhealth.mychart\" target=\"_blank\" rel=\"noopener\">Google Play Store<\/a> which you can download to your mobile device.<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion__item text-align-left\">\n\t\t\t\t\t\t\t<h3 class=\"accordion__item-title\">\n\t\t\t\t\t\t\t\t<button class=\"accordion__item-trigger flex-row align-items-center justify-content-space-between text-align-left\" aria-expanded=\"false\" aria-controls=\"block_6c5338a410d5ec8712688cbc4a60d1c0_accordion-panel-6\" id=\"block_6c5338a410d5ec8712688cbc4a60d1c0_accordion-title-6\">\n\t\t\t\t\t\t\t\t\t<span>Is MyChart available in languages other than English?<\/span>\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" class=\"plus\"><path d=\"M5 12h14\" \/><path class=\"plus_v\" d=\"M12 5v14\" \/><\/svg>\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t\t\t<div class=\"accordion__item-panel\" id=\"block_6c5338a410d5ec8712688cbc4a60d1c0_accordion-panel-6\" role=\"region\" aria-labelledby=\"block_6c5338a410d5ec8712688cbc4a60d1c0_accordion-title-6\">\n\t\t\t\t\t\t\t\t<div class=\"accordion__item-panel-content\">\n\t\t\t\t\t\t\t\t\t<p>Yes. When you access the MyChart portal, you may select your language preference.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion__item text-align-left\">\n\t\t\t\t\t\t\t<h3 class=\"accordion__item-title\">\n\t\t\t\t\t\t\t\t<button class=\"accordion__item-trigger flex-row align-items-center justify-content-space-between text-align-left\" aria-expanded=\"false\" aria-controls=\"block_6c5338a410d5ec8712688cbc4a60d1c0_accordion-panel-7\" id=\"block_6c5338a410d5ec8712688cbc4a60d1c0_accordion-title-7\">\n\t\t\t\t\t\t\t\t\t<span>Can I get a new activation link if my link expired or I never received it?<\/span>\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" class=\"plus\"><path d=\"M5 12h14\" \/><path class=\"plus_v\" d=\"M12 5v14\" \/><\/svg>\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t\t\t<div class=\"accordion__item-panel\" id=\"block_6c5338a410d5ec8712688cbc4a60d1c0_accordion-panel-7\" role=\"region\" aria-labelledby=\"block_6c5338a410d5ec8712688cbc4a60d1c0_accordion-title-7\">\n\t\t\t\t\t\t\t\t<div class=\"accordion__item-panel-content\">\n\t\t\t\t\t\t\t\t\t<p>Yes, you may call the MyChart Patient Support Line at <a href=\"tel:8554670810\">(855) 467-0810<\/a>, Monday &#8211; Friday, 9:00 am &#8211; 5:00 pm MST, to request assistance. Or email support at <a href=\"mailto:patientportal@vailhealth.org\">patientportal@vailhealth.org<\/a>.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div> <!-- .accordion__items -->\n\t\t\t<\/div> <!-- .accordion__col.col -->\n\t\t<\/div> <!-- .accordion__row.row -->\n\t<\/div> <!-- .accordion__container.container -->\n<\/section> <!-- .accordion -->\n\n\n<h2 class=\"wp-block-heading has-text-align-center\" id=\"the-switch\">Making the Switch to MyChart<\/h2>\n\n\n\n<section \tclass=\"accordion\"\n\tstyle=\"--padding: 6rem\">\n\t<div class=\"accordion__container container aligncenter\">\n\t\t<div class=\"accordion__row justify-content-center\">\n\t\t\t<div class=\"accordion__col col color-scheme-1\">\n\t\t\t\t<!-- Heading & intro content-->\n\t\t\t\t\n\t\t\t\t<!-- Items -->\n\t\t\t\t<div class=\"accordion__items\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion__item text-align-left\">\n\t\t\t\t\t\t\t<h3 class=\"accordion__item-title\">\n\t\t\t\t\t\t\t\t<button class=\"accordion__item-trigger flex-row align-items-center justify-content-space-between text-align-left\" aria-expanded=\"false\" aria-controls=\"block_1bb216b4a0ca41551a283cc4a5bd2a7b_accordion-panel-1\" id=\"block_1bb216b4a0ca41551a283cc4a5bd2a7b_accordion-title-1\">\n\t\t\t\t\t\t\t\t\t<span>When will Vail Health switch to MyChart?<\/span>\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" class=\"plus\"><path d=\"M5 12h14\" \/><path class=\"plus_v\" d=\"M12 5v14\" \/><\/svg>\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t\t\t<div class=\"accordion__item-panel\" id=\"block_1bb216b4a0ca41551a283cc4a5bd2a7b_accordion-panel-1\" role=\"region\" aria-labelledby=\"block_1bb216b4a0ca41551a283cc4a5bd2a7b_accordion-title-1\">\n\t\t\t\t\t\t\t\t<div class=\"accordion__item-panel-content\">\n\t\t\t\t\t\t\t\t\t<p>Saturday, October 3, 2026.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion__item text-align-left\">\n\t\t\t\t\t\t\t<h3 class=\"accordion__item-title\">\n\t\t\t\t\t\t\t\t<button class=\"accordion__item-trigger flex-row align-items-center justify-content-space-between text-align-left\" aria-expanded=\"false\" aria-controls=\"block_1bb216b4a0ca41551a283cc4a5bd2a7b_accordion-panel-2\" id=\"block_1bb216b4a0ca41551a283cc4a5bd2a7b_accordion-title-2\">\n\t\t\t\t\t\t\t\t\t<span>Do all Vail Health services and programs use MyChart?<\/span>\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" class=\"plus\"><path d=\"M5 12h14\" \/><path class=\"plus_v\" d=\"M12 5v14\" \/><\/svg>\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t\t\t<div class=\"accordion__item-panel\" id=\"block_1bb216b4a0ca41551a283cc4a5bd2a7b_accordion-panel-2\" role=\"region\" aria-labelledby=\"block_1bb216b4a0ca41551a283cc4a5bd2a7b_accordion-title-2\">\n\t\t\t\t\t\t\t\t<div class=\"accordion__item-panel-content\">\n\t\t\t\t\t\t\t\t\t<p>The following services will be on MyChart:<\/p>\n<ul>\n<li>Hospital Vail Health<\/li>\n<li>Colorado Mountain Medical<\/li>\n<li>Howard Head Medicina Deportiva<\/li>\n<li>Centro de C\u00e1ncer Shaw<\/li>\n<li>Salud Conductual de Vail Health<\/li>\n<li>Cl\u00ednicas de Salud de Vail<\/li>\n<li>Vail Healthspan<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion__item text-align-left\">\n\t\t\t\t\t\t\t<h3 class=\"accordion__item-title\">\n\t\t\t\t\t\t\t\t<button class=\"accordion__item-trigger flex-row align-items-center justify-content-space-between text-align-left\" aria-expanded=\"false\" aria-controls=\"block_1bb216b4a0ca41551a283cc4a5bd2a7b_accordion-panel-3\" id=\"block_1bb216b4a0ca41551a283cc4a5bd2a7b_accordion-title-3\">\n\t\t\t\t\t\t\t\t\t<span>I already have a Vail Health or Colorado Mountain Medical patient portal account. Do I still need to create a MyChart account?<\/span>\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" class=\"plus\"><path d=\"M5 12h14\" \/><path class=\"plus_v\" d=\"M12 5v14\" \/><\/svg>\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t\t\t<div class=\"accordion__item-panel\" id=\"block_1bb216b4a0ca41551a283cc4a5bd2a7b_accordion-panel-3\" role=\"region\" aria-labelledby=\"block_1bb216b4a0ca41551a283cc4a5bd2a7b_accordion-title-3\">\n\t\t\t\t\t\t\t\t<div class=\"accordion__item-panel-content\">\n\t\t\t\t\t\t\t\t\t<p>Yes. Beginning on October 3, 2026, the current electronic medical records system will not be used by Vail Health physicians or by service lines and programs within the Vail Health care network (Colorado Mountain Medical, Howard Head Sports Medicine, Shaw Cancer Center, Vail Health Behavioral Health and Vail Healthspan).<\/p>\n<p>At your earliest convenience, we ask that you download the MyChart app to your smart phone or access the MyChart portal via a computer or tablet and create a MyChart account.<\/p>\n<p><strong>Before Saturday, October 3, 2026<\/strong>, please download and save any important information, test results or records from your Vail Health or Colorado Mountain Medical electronic medical records.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion__item text-align-left\">\n\t\t\t\t\t\t\t<h3 class=\"accordion__item-title\">\n\t\t\t\t\t\t\t\t<button class=\"accordion__item-trigger flex-row align-items-center justify-content-space-between text-align-left\" aria-expanded=\"false\" aria-controls=\"block_1bb216b4a0ca41551a283cc4a5bd2a7b_accordion-panel-4\" id=\"block_1bb216b4a0ca41551a283cc4a5bd2a7b_accordion-title-4\">\n\t\t\t\t\t\t\t\t\t<span>What happens to my information in my previous patient portal?<\/span>\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" class=\"plus\"><path d=\"M5 12h14\" \/><path class=\"plus_v\" d=\"M12 5v14\" \/><\/svg>\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t\t\t<div class=\"accordion__item-panel\" id=\"block_1bb216b4a0ca41551a283cc4a5bd2a7b_accordion-panel-4\" role=\"region\" aria-labelledby=\"block_1bb216b4a0ca41551a283cc4a5bd2a7b_accordion-title-4\">\n\t\t\t\t\t\t\t\t<div class=\"accordion__item-panel-content\">\n\t\t\t\t\t\t\t\t\t<p><strong>Information that will transfer:<\/strong><br \/>\nConditions, allergies, medications, immunizations, etc.<\/p>\n<p><strong>Information you should download:<\/strong><br \/>\nTest results, imaging, messages and other records that you may want to keep.<\/p>\n<div class=\"ewa-rteLine\"><strong>You can access your previous electronic medical records until Sept 30, 2027.<\/strong> Please download any pertinent results, imaging or messages from your current electronic medical record to share with your Vail Health doctors. Vail Health care teams can upload any records, images and results you bring to your appointments into your MyChart account. <strong>You will be unable to message your doctor&#8217;s office in your current electronic medical record after September 25, 2026.<\/strong><\/div>\n<div class=\"ewa-rteLine\"><\/div>\n<div class=\"ewa-rteLine\">Instructions on how to download information from your current electronic medical record are found below.<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"button-group color-scheme-1 accordion__item-buttons\">\n\t\t\t<a class='button button--primary button--icon-right button--large' href='https:\/\/www.vailhealth.org\/wp-content\/uploads\/2026\/09\/FollowMyHealth-Patient-Portal-Download-Instructions.pdf' target='_blank' rel='noopener noreferrer' ><span class=\"button__text\">CMM FollowMyHealth Portal Instructions<\/span><\/a><a class='button button--primary button--icon-right button--large' href='https:\/\/www.vailhealth.org\/wp-content\/uploads\/2026\/09\/Cerner-Patient-Portal-Download-Instructions.pdf' target='_blank' rel='noopener noreferrer' ><span class=\"button__text\">Vail Heath Cerner Portal Instructions<\/span><\/a>\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion__item text-align-left\">\n\t\t\t\t\t\t\t<h3 class=\"accordion__item-title\">\n\t\t\t\t\t\t\t\t<button class=\"accordion__item-trigger flex-row align-items-center justify-content-space-between text-align-left\" aria-expanded=\"false\" aria-controls=\"block_1bb216b4a0ca41551a283cc4a5bd2a7b_accordion-panel-5\" id=\"block_1bb216b4a0ca41551a283cc4a5bd2a7b_accordion-title-5\">\n\t\t\t\t\t\t\t\t\t<span>How long will I be able to access my previous patient portal?<\/span>\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" class=\"plus\"><path d=\"M5 12h14\" \/><path class=\"plus_v\" d=\"M12 5v14\" \/><\/svg>\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t\t\t<div class=\"accordion__item-panel\" id=\"block_1bb216b4a0ca41551a283cc4a5bd2a7b_accordion-panel-5\" role=\"region\" aria-labelledby=\"block_1bb216b4a0ca41551a283cc4a5bd2a7b_accordion-title-5\">\n\t\t\t\t\t\t\t\t<div class=\"accordion__item-panel-content\">\n\t\t\t\t\t\t\t\t\t<p>Until September 30, 2027.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion__item text-align-left\">\n\t\t\t\t\t\t\t<h3 class=\"accordion__item-title\">\n\t\t\t\t\t\t\t\t<button class=\"accordion__item-trigger flex-row align-items-center justify-content-space-between text-align-left\" aria-expanded=\"false\" aria-controls=\"block_1bb216b4a0ca41551a283cc4a5bd2a7b_accordion-panel-6\" id=\"block_1bb216b4a0ca41551a283cc4a5bd2a7b_accordion-title-6\">\n\t\t\t\t\t\t\t\t\t<span>When is the last day I can message my care team through the previous patient portals?<\/span>\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" class=\"plus\"><path d=\"M5 12h14\" \/><path class=\"plus_v\" d=\"M12 5v14\" \/><\/svg>\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t\t\t<div class=\"accordion__item-panel\" id=\"block_1bb216b4a0ca41551a283cc4a5bd2a7b_accordion-panel-6\" role=\"region\" aria-labelledby=\"block_1bb216b4a0ca41551a283cc4a5bd2a7b_accordion-title-6\">\n\t\t\t\t\t\t\t\t<div class=\"accordion__item-panel-content\">\n\t\t\t\t\t\t\t\t\t<p>Friday, September 25, 2026.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion__item text-align-left\">\n\t\t\t\t\t\t\t<h3 class=\"accordion__item-title\">\n\t\t\t\t\t\t\t\t<button class=\"accordion__item-trigger flex-row align-items-center justify-content-space-between text-align-left\" aria-expanded=\"false\" aria-controls=\"block_1bb216b4a0ca41551a283cc4a5bd2a7b_accordion-panel-7\" id=\"block_1bb216b4a0ca41551a283cc4a5bd2a7b_accordion-title-7\">\n\t\t\t\t\t\t\t\t\t<span>What should I expect during the transition to MyChart?<\/span>\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" class=\"plus\"><path d=\"M5 12h14\" \/><path class=\"plus_v\" d=\"M12 5v14\" \/><\/svg>\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t\t\t<div class=\"accordion__item-panel\" id=\"block_1bb216b4a0ca41551a283cc4a5bd2a7b_accordion-panel-7\" role=\"region\" aria-labelledby=\"block_1bb216b4a0ca41551a283cc4a5bd2a7b_accordion-title-7\">\n\t\t\t\t\t\t\t\t<div class=\"accordion__item-panel-content\">\n\t\t\t\t\t\t\t\t\t<p>We ask for your patience and understanding as our care team becomes proficient at using MyChart to enhance your and your family&#8217;s healthcare experience.<\/p>\n<p><strong>You can expect:<\/strong><\/p>\n<ul>\n<li data-section-id=\"w3o3j4\" data-start=\"5511\" data-end=\"5536\">Longer phone hold times<\/li>\n<li data-section-id=\"hlblc3\" data-start=\"5537\" data-end=\"5565\">Fewer appointment openings<\/li>\n<li data-section-id=\"1yqy2o8\" data-start=\"5566\" data-end=\"5592\">Potentially longer waits<\/li>\n<li data-section-id=\"w7tc70\" data-start=\"5593\" data-end=\"5619\">Longer appointment times<\/li>\n<li data-section-id=\"6gn3tu\" data-start=\"5620\" data-end=\"5641\">Duplicate reminders<\/li>\n<li data-section-id=\"azi1xk\" data-start=\"5642\" data-end=\"5663\">Duplicate paperwork<\/li>\n<\/ul>\n<p>Once your care team gains expertise with MyChart, you will experience enhanced access to your health care records and needs. If you are experiencing an emergency, please go to your nearest <a href=\"https:\/\/www.vailhealth.org\/es\/servicios\/atencion-de-urgencia\/\">Atenci\u00f3n de urgencia<\/a> o <a href=\"https:\/\/www.vailhealth.org\/es\/servicios\/servicios-de-emergencia\/departamento-de-emergencias-de-vail\/\">Emergencias<\/a>, or call 9-1-1.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion__item text-align-left\">\n\t\t\t\t\t\t\t<h3 class=\"accordion__item-title\">\n\t\t\t\t\t\t\t\t<button class=\"accordion__item-trigger flex-row align-items-center justify-content-space-between text-align-left\" aria-expanded=\"false\" aria-controls=\"block_1bb216b4a0ca41551a283cc4a5bd2a7b_accordion-panel-8\" id=\"block_1bb216b4a0ca41551a283cc4a5bd2a7b_accordion-title-8\">\n\t\t\t\t\t\t\t\t\t<span>I already have a MyChart account. Can I connect my other health records?<\/span>\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" class=\"plus\"><path d=\"M5 12h14\" \/><path class=\"plus_v\" d=\"M12 5v14\" \/><\/svg>\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t\t\t<div class=\"accordion__item-panel\" id=\"block_1bb216b4a0ca41551a283cc4a5bd2a7b_accordion-panel-8\" role=\"region\" aria-labelledby=\"block_1bb216b4a0ca41551a283cc4a5bd2a7b_accordion-title-8\">\n\t\t\t\t\t\t\t\t<div class=\"accordion__item-panel-content\">\n\t\t\t\t\t\t\t\t\t<div class=\"ewa-rteLine\">Yes. After you activate your Vail Health MyChart account you can connect your records from other health systems so that all your health care information is in one safe electronic record.<\/div>\n<div><\/div>\n<div class=\"ewa-rteLine\">Because Vail Health partnered with UCHealth to bring our patients MyChart, you may use the same username and password as your existing MyChart account <strong>if you already have a UCHealth affiliate MyChart account<\/strong>. Do not create a second account.<\/div>\n<div><\/div>\n<div class=\"ewa-rteLine\">If your MyChart is from a health system not affiliated or partnered with UCHealth, you will need to create a new MyChart account.<\/div>\n<div class=\"ewa-rteLine\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div> <!-- .accordion__items -->\n\t\t\t<\/div> <!-- .accordion__col.col -->\n\t\t<\/div> <!-- .accordion__row.row -->\n\t<\/div> <!-- .accordion__container.container -->\n<\/section> <!-- .accordion -->\n\n\n<h2 class=\"wp-block-heading has-text-align-center\" id=\"appointments-care\">Managing Your Care<\/h2>\n\n\n\n<section \tclass=\"accordion\"\n\tstyle=\"--padding: 6rem\">\n\t<div class=\"accordion__container container aligncenter\">\n\t\t<div class=\"accordion__row justify-content-center\">\n\t\t\t<div class=\"accordion__col col color-scheme-1\">\n\t\t\t\t<!-- Heading & intro content-->\n\t\t\t\t\n\t\t\t\t<!-- Items -->\n\t\t\t\t<div class=\"accordion__items\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion__item text-align-left\">\n\t\t\t\t\t\t\t<h3 class=\"accordion__item-title\">\n\t\t\t\t\t\t\t\t<button class=\"accordion__item-trigger flex-row align-items-center justify-content-space-between text-align-left\" aria-expanded=\"false\" aria-controls=\"block_dbb4cab64eb957ec79f81c9a9b27f552_accordion-panel-1\" id=\"block_dbb4cab64eb957ec79f81c9a9b27f552_accordion-title-1\">\n\t\t\t\t\t\t\t\t\t<span>Can I schedule an appointment through MyChart?<\/span>\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" class=\"plus\"><path d=\"M5 12h14\" \/><path class=\"plus_v\" d=\"M12 5v14\" \/><\/svg>\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t\t\t<div class=\"accordion__item-panel\" id=\"block_dbb4cab64eb957ec79f81c9a9b27f552_accordion-panel-1\" role=\"region\" aria-labelledby=\"block_dbb4cab64eb957ec79f81c9a9b27f552_accordion-title-1\">\n\t\t\t\t\t\t\t\t<div class=\"accordion__item-panel-content\">\n\t\t\t\t\t\t\t\t\t<p>Yes. Online scheduling is available through MyChart for many of our services.<\/p>\n<p>Depending on the type of care you need, you may be able to:<\/p>\n<ul>\n<li>Schedule as a new patient with participating services by choosing a provider, location, date and time that works for you.<\/li>\n<li>Schedule with a provider you already see by selecting your established provider and an available appointment time.<\/li>\n<\/ul>\n<p>One thing to know as we transition to Epic: If you are an existing patient, you may need to call us to schedule your first appointment with your established provider. Once you&#8217;ve had an appointment with that provider, online scheduling with them will become available in MyChart.<\/p>\n<p>Not all appointment types are available for online scheduling. If you don&#8217;t see the option you&#8217;re looking for, please call the appropriate clinic and we&#8217;ll be happy to help.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion__item text-align-left\">\n\t\t\t\t\t\t\t<h3 class=\"accordion__item-title\">\n\t\t\t\t\t\t\t\t<button class=\"accordion__item-trigger flex-row align-items-center justify-content-space-between text-align-left\" aria-expanded=\"false\" aria-controls=\"block_dbb4cab64eb957ec79f81c9a9b27f552_accordion-panel-2\" id=\"block_dbb4cab64eb957ec79f81c9a9b27f552_accordion-title-2\">\n\t\t\t\t\t\t\t\t\t<span>Can I get notified if an earlier appointment becomes available?<\/span>\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" class=\"plus\"><path d=\"M5 12h14\" \/><path class=\"plus_v\" d=\"M12 5v14\" \/><\/svg>\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t\t\t<div class=\"accordion__item-panel\" id=\"block_dbb4cab64eb957ec79f81c9a9b27f552_accordion-panel-2\" role=\"region\" aria-labelledby=\"block_dbb4cab64eb957ec79f81c9a9b27f552_accordion-title-2\">\n\t\t\t\t\t\t\t\t<div class=\"accordion__item-panel-content\">\n\t\t\t\t\t\t\t\t\t<p>Yes. When you schedule an appointment, if available you can request to receive a text or email if an earlier appointment becomes available.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion__item text-align-left\">\n\t\t\t\t\t\t\t<h3 class=\"accordion__item-title\">\n\t\t\t\t\t\t\t\t<button class=\"accordion__item-trigger flex-row align-items-center justify-content-space-between text-align-left\" aria-expanded=\"false\" aria-controls=\"block_dbb4cab64eb957ec79f81c9a9b27f552_accordion-panel-3\" id=\"block_dbb4cab64eb957ec79f81c9a9b27f552_accordion-title-3\">\n\t\t\t\t\t\t\t\t\t<span>Can I message my care team through MyChart?<\/span>\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" class=\"plus\"><path d=\"M5 12h14\" \/><path class=\"plus_v\" d=\"M12 5v14\" \/><\/svg>\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t\t\t<div class=\"accordion__item-panel\" id=\"block_dbb4cab64eb957ec79f81c9a9b27f552_accordion-panel-3\" role=\"region\" aria-labelledby=\"block_dbb4cab64eb957ec79f81c9a9b27f552_accordion-title-3\">\n\t\t\t\t\t\t\t\t<div class=\"accordion__item-panel-content\">\n\t\t\t\t\t\t\t\t\t<p>MyChart messages are for non-urgent, general questions about your care. Your care team will generally respond within two business days.<\/p>\n<p><strong>MyChart messages are not monitored for emergencies or urgent medical needs.<\/strong> If you are experiencing an emergency, call 911 or go to the nearest <a href=\"https:\/\/www.vailhealth.org\/es\/servicios\/servicios-de-emergencia\/departamento-de-emergencias-de-vail\/\">emergency department<\/a>.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion__item text-align-left\">\n\t\t\t\t\t\t\t<h3 class=\"accordion__item-title\">\n\t\t\t\t\t\t\t\t<button class=\"accordion__item-trigger flex-row align-items-center justify-content-space-between text-align-left\" aria-expanded=\"false\" aria-controls=\"block_dbb4cab64eb957ec79f81c9a9b27f552_accordion-panel-4\" id=\"block_dbb4cab64eb957ec79f81c9a9b27f552_accordion-title-4\">\n\t\t\t\t\t\t\t\t\t<span>When will my test or lab results appear in MyChart?<\/span>\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" class=\"plus\"><path d=\"M5 12h14\" \/><path class=\"plus_v\" d=\"M12 5v14\" \/><\/svg>\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t\t\t<div class=\"accordion__item-panel\" id=\"block_dbb4cab64eb957ec79f81c9a9b27f552_accordion-panel-4\" role=\"region\" aria-labelledby=\"block_dbb4cab64eb957ec79f81c9a9b27f552_accordion-title-4\">\n\t\t\t\t\t\t\t\t<div class=\"accordion__item-panel-content\">\n\t\t\t\t\t\t\t\t\t<p>MyChart will send a notice to your email or App when test results are posted in your MyChart account. With MyChart, you can view most test results as soon as they become available. You will likely see results before your healthcare provider has had a chance to review them. After your provider reviews your results, you might see additional comments and interpretation in MyChart.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion__item text-align-left\">\n\t\t\t\t\t\t\t<h3 class=\"accordion__item-title\">\n\t\t\t\t\t\t\t\t<button class=\"accordion__item-trigger flex-row align-items-center justify-content-space-between text-align-left\" aria-expanded=\"false\" aria-controls=\"block_dbb4cab64eb957ec79f81c9a9b27f552_accordion-panel-5\" id=\"block_dbb4cab64eb957ec79f81c9a9b27f552_accordion-title-5\">\n\t\t\t\t\t\t\t\t\t<span>Can I refill my prescriptions through MyChart?<\/span>\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" class=\"plus\"><path d=\"M5 12h14\" \/><path class=\"plus_v\" d=\"M12 5v14\" \/><\/svg>\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t\t\t<div class=\"accordion__item-panel\" id=\"block_dbb4cab64eb957ec79f81c9a9b27f552_accordion-panel-5\" role=\"region\" aria-labelledby=\"block_dbb4cab64eb957ec79f81c9a9b27f552_accordion-title-5\">\n\t\t\t\t\t\t\t\t<div class=\"accordion__item-panel-content\">\n\t\t\t\t\t\t\t\t\t<p>Yes. Once your MyChart account is set up, click the Medications image at the top of the page and choose the medication you wish to refill. Follow the prompts on screen to refill.<\/p>\n<p>If there are issues, the portal will provide a pharmacy phone number to call for help.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion__item text-align-left\">\n\t\t\t\t\t\t\t<h3 class=\"accordion__item-title\">\n\t\t\t\t\t\t\t\t<button class=\"accordion__item-trigger flex-row align-items-center justify-content-space-between text-align-left\" aria-expanded=\"false\" aria-controls=\"block_dbb4cab64eb957ec79f81c9a9b27f552_accordion-panel-6\" id=\"block_dbb4cab64eb957ec79f81c9a9b27f552_accordion-title-6\">\n\t\t\t\t\t\t\t\t\t<span>Will MyChart add new features in the future?<\/span>\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" class=\"plus\"><path d=\"M5 12h14\" \/><path class=\"plus_v\" d=\"M12 5v14\" \/><\/svg>\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t\t\t<div class=\"accordion__item-panel\" id=\"block_dbb4cab64eb957ec79f81c9a9b27f552_accordion-panel-6\" role=\"region\" aria-labelledby=\"block_dbb4cab64eb957ec79f81c9a9b27f552_accordion-title-6\">\n\t\t\t\t\t\t\t\t<div class=\"accordion__item-panel-content\">\n\t\t\t\t\t\t\t\t\t<p>We are dedicated to improving your healthcare access and will continue to monitor patient needs and enhance the MyChart portal whenever necessary.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div> <!-- .accordion__items -->\n\t\t\t<\/div> <!-- .accordion__col.col -->\n\t\t<\/div> <!-- .accordion__row.row -->\n\t<\/div> <!-- .accordion__container.container -->\n<\/section> <!-- .accordion -->\n\n\n<h2 class=\"wp-block-heading has-text-align-center\" id=\"billing\">Billing &amp; Payments<\/h2>\n\n\n\n<section \tclass=\"accordion\"\n\tstyle=\"--padding: 6rem\">\n\t<div class=\"accordion__container container aligncenter\">\n\t\t<div class=\"accordion__row justify-content-center\">\n\t\t\t<div class=\"accordion__col col color-scheme-1\">\n\t\t\t\t<!-- Heading & intro content-->\n\t\t\t\t\n\t\t\t\t<!-- Items -->\n\t\t\t\t<div class=\"accordion__items\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion__item text-align-left\">\n\t\t\t\t\t\t\t<h3 class=\"accordion__item-title\">\n\t\t\t\t\t\t\t\t<button class=\"accordion__item-trigger flex-row align-items-center justify-content-space-between text-align-left\" aria-expanded=\"false\" aria-controls=\"block_625d1e238fb0fb68d42d6b4b682381c1_accordion-panel-1\" id=\"block_625d1e238fb0fb68d42d6b4b682381c1_accordion-title-1\">\n\t\t\t\t\t\t\t\t\t<span>Can I pay my Vail Health bill through MyChart?<\/span>\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" class=\"plus\"><path d=\"M5 12h14\" \/><path class=\"plus_v\" d=\"M12 5v14\" \/><\/svg>\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t\t\t<div class=\"accordion__item-panel\" id=\"block_625d1e238fb0fb68d42d6b4b682381c1_accordion-panel-1\" role=\"region\" aria-labelledby=\"block_625d1e238fb0fb68d42d6b4b682381c1_accordion-title-1\">\n\t\t\t\t\t\t\t\t<div class=\"accordion__item-panel-content\">\n\t\t\t\t\t\t\t\t\t<p>Yes. MyChart is a secure portal that allows you to pay bills and store credit card information for your convenience.<\/p>\n<p><strong>Charges for appointments after October 3, 2026, will be accessible for payment through MyChart.<\/strong><\/p>\n<p><strong>Charges prior to October 3, 2026, will not be accessible through MyChart and should be paid using the legacy systems currently in place.<\/strong><\/p>\n<p>Por favor visita el <a href=\"https:\/\/www.vailhealth.org\/es\/mychart\/soporte-de-facturacion\/\">Soporte de facturaci\u00f3n<\/a> page for more information on bills issued before October 3, 2026. If you want your bills sent through the mail after October 3, 2026, please opt-out of electronic billing in your MyChart account. Electronic billing is the default in MyChart.<\/p>\n<p>Por favor, llama <a href=\"tel:8663324238\">(866) 332-4238<\/a> if you have any billing concerns or questions.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion__item text-align-left\">\n\t\t\t\t\t\t\t<h3 class=\"accordion__item-title\">\n\t\t\t\t\t\t\t\t<button class=\"accordion__item-trigger flex-row align-items-center justify-content-space-between text-align-left\" aria-expanded=\"false\" aria-controls=\"block_625d1e238fb0fb68d42d6b4b682381c1_accordion-panel-2\" id=\"block_625d1e238fb0fb68d42d6b4b682381c1_accordion-title-2\">\n\t\t\t\t\t\t\t\t\t<span>Can I pay my bill through MyChart without logging in?<\/span>\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" class=\"plus\"><path d=\"M5 12h14\" \/><path class=\"plus_v\" d=\"M12 5v14\" \/><\/svg>\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t\t\t<div class=\"accordion__item-panel\" id=\"block_625d1e238fb0fb68d42d6b4b682381c1_accordion-panel-2\" role=\"region\" aria-labelledby=\"block_625d1e238fb0fb68d42d6b4b682381c1_accordion-title-2\">\n\t\t\t\t\t\t\t\t<div class=\"accordion__item-panel-content\">\n\t\t\t\t\t\t\t\t\t<p>Yes. MyChart users can pay as a &#8220;Guest&#8221; without logging into their account.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div> <!-- .accordion__items -->\n\t\t\t<\/div> <!-- .accordion__col.col -->\n\t\t<\/div> <!-- .accordion__row.row -->\n\t<\/div> <!-- .accordion__container.container -->\n<\/section> <!-- .accordion -->\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-3e41869c wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.vailhealth.org\/es\/mychart\/soporte-de-facturacion\/\">View More Billing Support<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\" id=\"family-caregivers\">Family, Caregiver &amp; Record Sharing<\/h2>\n\n\n\n<section \tclass=\"accordion\"\n\tstyle=\"--padding: 6rem\">\n\t<div class=\"accordion__container container aligncenter\">\n\t\t<div class=\"accordion__row justify-content-center\">\n\t\t\t<div class=\"accordion__col col color-scheme-1\">\n\t\t\t\t<!-- Heading & intro content-->\n\t\t\t\t\n\t\t\t\t<!-- Items -->\n\t\t\t\t<div class=\"accordion__items\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion__item text-align-left\">\n\t\t\t\t\t\t\t<h3 class=\"accordion__item-title\">\n\t\t\t\t\t\t\t\t<button class=\"accordion__item-trigger flex-row align-items-center justify-content-space-between text-align-left\" aria-expanded=\"false\" aria-controls=\"block_3fdcae4a6ca4ee3729945c6fb80c5192_accordion-panel-1\" id=\"block_3fdcae4a6ca4ee3729945c6fb80c5192_accordion-title-1\">\n\t\t\t\t\t\t\t\t\t<span>Can I access my child&#039;s MyChart account?<\/span>\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" class=\"plus\"><path d=\"M5 12h14\" \/><path class=\"plus_v\" d=\"M12 5v14\" \/><\/svg>\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t\t\t<div class=\"accordion__item-panel\" id=\"block_3fdcae4a6ca4ee3729945c6fb80c5192_accordion-panel-1\" role=\"region\" aria-labelledby=\"block_3fdcae4a6ca4ee3729945c6fb80c5192_accordion-title-1\">\n\t\t\t\t\t\t\t\t<div class=\"accordion__item-panel-content\">\n\t\t\t\t\t\t\t\t\t<div class=\"ewa-rteLine\">If you are the parent or guardian of a child, you may request family access.<\/div>\n<div><\/div>\n<div class=\"ewa-rteLine\">Please note that teenagers may have the legal right to consent to certain types of medical treatment themselves. They do not need consent from their parent or guardian, so your access to their medical record will be limited during this time. We respect the rights of these young patients to keep details of their medical care private. The Colorado teen age range is 14\u201317.<\/div>\n<div class=\"ewa-rteLine\"><\/div>\n<div class=\"ewa-rteLine\">When your child becomes a legal adult, they must choose to grant you access. See \u201cCan I view a family member&#8217;s medical record in MyChart?\u201d below for details on granting access to your own medical records or to request access to records of minors.<\/div>\n<div class=\"ewa-rteLine\"><\/div>\n<div class=\"ewa-rteLine\">The individual you are requesting to be connected with must also have a MyChart account. Proxy access may be limited depending on the patient\u2019s age and type of proxy relationship.<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion__item text-align-left\">\n\t\t\t\t\t\t\t<h3 class=\"accordion__item-title\">\n\t\t\t\t\t\t\t\t<button class=\"accordion__item-trigger flex-row align-items-center justify-content-space-between text-align-left\" aria-expanded=\"false\" aria-controls=\"block_3fdcae4a6ca4ee3729945c6fb80c5192_accordion-panel-2\" id=\"block_3fdcae4a6ca4ee3729945c6fb80c5192_accordion-title-2\">\n\t\t\t\t\t\t\t\t\t<span>Can I access a family member&#039;s or someone else&#039;s MyChart account if I help care for them?<\/span>\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" class=\"plus\"><path d=\"M5 12h14\" \/><path class=\"plus_v\" d=\"M12 5v14\" \/><\/svg>\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t\t\t<div class=\"accordion__item-panel\" id=\"block_3fdcae4a6ca4ee3729945c6fb80c5192_accordion-panel-2\" role=\"region\" aria-labelledby=\"block_3fdcae4a6ca4ee3729945c6fb80c5192_accordion-title-2\">\n\t\t\t\t\t\t\t\t<div class=\"accordion__item-panel-content\">\n\t\t\t\t\t\t\t\t\t<div class=\"ewa-rteLine\">Yes, you can. MyChart proxy access (also known as family access) allows you to access the medical records of your family members and others you care for, with their permission.<\/div>\n<div class=\"ewa-rteLine\"><\/div>\n<div class=\"ewa-rteLine\">You might also want to grant a family member or friend access to your medical records when you need assistance managing your appointments and other medical needs. To give someone access to your medical record, grant access via a proxy invite through the Manage Accounts page in MyChart.<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion__item text-align-left\">\n\t\t\t\t\t\t\t<h3 class=\"accordion__item-title\">\n\t\t\t\t\t\t\t\t<button class=\"accordion__item-trigger flex-row align-items-center justify-content-space-between text-align-left\" aria-expanded=\"false\" aria-controls=\"block_3fdcae4a6ca4ee3729945c6fb80c5192_accordion-panel-3\" id=\"block_3fdcae4a6ca4ee3729945c6fb80c5192_accordion-title-3\">\n\t\t\t\t\t\t\t\t\t<span>How can I share my medical records with another doctor?<\/span>\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" class=\"plus\"><path d=\"M5 12h14\" \/><path class=\"plus_v\" d=\"M12 5v14\" \/><\/svg>\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t\t\t<div class=\"accordion__item-panel\" id=\"block_3fdcae4a6ca4ee3729945c6fb80c5192_accordion-panel-3\" role=\"region\" aria-labelledby=\"block_3fdcae4a6ca4ee3729945c6fb80c5192_accordion-title-3\">\n\t\t\t\t\t\t\t\t<div class=\"accordion__item-panel-content\">\n\t\t\t\t\t\t\t\t\t<div class=\"ewa-rteLine\">Yes. To share your records with another physician, use the MyChart Share Everywhere feature. To access this feature, log in to your MyChart account, navigate to the main menu, search for Share Everywhere (or Share My Record), enter the name of the physician you would like to share your records with, and generate a temporary, one-time code that you will give to the physician, who can then view your records securely at Share Everywhere using that code and your date of birth.<\/div>\n<div class=\"ewa-rteLine\"><\/div>\n<div class=\"ewa-rteLine\">You can also send a copy of your MyChart to another physician or yourself. Open your MyChart main menu and go to the Sharing Hub. Choose the option to download or send a formal copy of your health record. Pick a specific date range for your past visits to create a digital summary. Save the digital file to your device or print a paper copy to hand or send directly to your physician.<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div> <!-- .accordion__items -->\n\t\t\t<\/div> <!-- .accordion__col.col -->\n\t\t<\/div> <!-- .accordion__row.row -->\n\t<\/div> <!-- .accordion__container.container -->\n<\/section> <!-- .accordion -->\n\n\n<h2 class=\"wp-block-heading has-text-align-center\" id=\"account-management\">Your Account, Information &amp; Security<\/h2>\n\n\n\n<section \tclass=\"accordion\"\n\tstyle=\"--padding: 6rem\">\n\t<div class=\"accordion__container container aligncenter\">\n\t\t<div class=\"accordion__row justify-content-center\">\n\t\t\t<div class=\"accordion__col col color-scheme-1\">\n\t\t\t\t<!-- Heading & intro content-->\n\t\t\t\t\n\t\t\t\t<!-- Items -->\n\t\t\t\t<div class=\"accordion__items\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion__item text-align-left\">\n\t\t\t\t\t\t\t<h3 class=\"accordion__item-title\">\n\t\t\t\t\t\t\t\t<button class=\"accordion__item-trigger flex-row align-items-center justify-content-space-between text-align-left\" aria-expanded=\"false\" aria-controls=\"block_5a4b6054cca3b428b7e82a6ce7de5637_accordion-panel-1\" id=\"block_5a4b6054cca3b428b7e82a6ce7de5637_accordion-title-1\">\n\t\t\t\t\t\t\t\t\t<span>How do I update my personal information in MyChart?<\/span>\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" class=\"plus\"><path d=\"M5 12h14\" \/><path class=\"plus_v\" d=\"M12 5v14\" \/><\/svg>\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t\t\t<div class=\"accordion__item-panel\" id=\"block_5a4b6054cca3b428b7e82a6ce7de5637_accordion-panel-1\" role=\"region\" aria-labelledby=\"block_5a4b6054cca3b428b7e82a6ce7de5637_accordion-title-1\">\n\t\t\t\t\t\t\t\t<div class=\"accordion__item-panel-content\">\n\t\t\t\t\t\t\t\t\t<p>On the Personal Information page in MyChart, you can update your address, phone number, email address, preferred name and other personal details at any time so that your clinic always has the most up-to-date information in your record.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion__item text-align-left\">\n\t\t\t\t\t\t\t<h3 class=\"accordion__item-title\">\n\t\t\t\t\t\t\t\t<button class=\"accordion__item-trigger flex-row align-items-center justify-content-space-between text-align-left\" aria-expanded=\"false\" aria-controls=\"block_5a4b6054cca3b428b7e82a6ce7de5637_accordion-panel-2\" id=\"block_5a4b6054cca3b428b7e82a6ce7de5637_accordion-title-2\">\n\t\t\t\t\t\t\t\t\t<span>How do I change my legal name in MyChart?<\/span>\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" class=\"plus\"><path d=\"M5 12h14\" \/><path class=\"plus_v\" d=\"M12 5v14\" \/><\/svg>\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t\t\t<div class=\"accordion__item-panel\" id=\"block_5a4b6054cca3b428b7e82a6ce7de5637_accordion-panel-2\" role=\"region\" aria-labelledby=\"block_5a4b6054cca3b428b7e82a6ce7de5637_accordion-title-2\">\n\t\t\t\t\t\t\t\t<div class=\"accordion__item-panel-content\">\n\t\t\t\t\t\t\t\t\t<p>To make a request to change your legal name, email us at patientportal@vailhealth.org or call our MyChart Patient Support Line at <a href=\"tel:8554670810\">(855) 467-0810<\/a>.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion__item text-align-left\">\n\t\t\t\t\t\t\t<h3 class=\"accordion__item-title\">\n\t\t\t\t\t\t\t\t<button class=\"accordion__item-trigger flex-row align-items-center justify-content-space-between text-align-left\" aria-expanded=\"false\" aria-controls=\"block_5a4b6054cca3b428b7e82a6ce7de5637_accordion-panel-3\" id=\"block_5a4b6054cca3b428b7e82a6ce7de5637_accordion-title-3\">\n\t\t\t\t\t\t\t\t\t<span>What should I do if information in my MyChart account is incorrect?<\/span>\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" class=\"plus\"><path d=\"M5 12h14\" \/><path class=\"plus_v\" d=\"M12 5v14\" \/><\/svg>\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t\t\t<div class=\"accordion__item-panel\" id=\"block_5a4b6054cca3b428b7e82a6ce7de5637_accordion-panel-3\" role=\"region\" aria-labelledby=\"block_5a4b6054cca3b428b7e82a6ce7de5637_accordion-title-3\">\n\t\t\t\t\t\t\t\t<div class=\"accordion__item-panel-content\">\n\t\t\t\t\t\t\t\t\t<p>Ask your provider to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in our MyChart account after each visit.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion__item text-align-left\">\n\t\t\t\t\t\t\t<h3 class=\"accordion__item-title\">\n\t\t\t\t\t\t\t\t<button class=\"accordion__item-trigger flex-row align-items-center justify-content-space-between text-align-left\" aria-expanded=\"false\" aria-controls=\"block_5a4b6054cca3b428b7e82a6ce7de5637_accordion-panel-4\" id=\"block_5a4b6054cca3b428b7e82a6ce7de5637_accordion-title-4\">\n\t\t\t\t\t\t\t\t\t<span>What should I do if I forgot my MyChart password or username?<\/span>\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" class=\"plus\"><path d=\"M5 12h14\" \/><path class=\"plus_v\" d=\"M12 5v14\" \/><\/svg>\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t\t\t<div class=\"accordion__item-panel\" id=\"block_5a4b6054cca3b428b7e82a6ce7de5637_accordion-panel-4\" role=\"region\" aria-labelledby=\"block_5a4b6054cca3b428b7e82a6ce7de5637_accordion-title-4\">\n\t\t\t\t\t\t\t\t<div class=\"accordion__item-panel-content\">\n\t\t\t\t\t\t\t\t\t<p>If you&#8217;re having trouble logging in, click the &#8220;Forgot login information?&#8221; link below the login fields on your MyChart login page. You will go through two-step verification to verify your identity so you can recover your username or password.<\/p>\n<p>You can also contact our MyChart Patient Support Line at <a href=\"tel:8554670810\">(855) 467-0810<\/a>, Monday &#8211; Friday, 9:00 am &#8211; 5:00 pm MST, to request assistance. Or email support at patientportal@vailhealth.org.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion__item text-align-left\">\n\t\t\t\t\t\t\t<h3 class=\"accordion__item-title\">\n\t\t\t\t\t\t\t\t<button class=\"accordion__item-trigger flex-row align-items-center justify-content-space-between text-align-left\" aria-expanded=\"false\" aria-controls=\"block_5a4b6054cca3b428b7e82a6ce7de5637_accordion-panel-5\" id=\"block_5a4b6054cca3b428b7e82a6ce7de5637_accordion-title-5\">\n\t\t\t\t\t\t\t\t\t<span>What should I do if I don&#039;t receive my two-step verification code?<\/span>\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" class=\"plus\"><path d=\"M5 12h14\" \/><path class=\"plus_v\" d=\"M12 5v14\" \/><\/svg>\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t\t\t<div class=\"accordion__item-panel\" id=\"block_5a4b6054cca3b428b7e82a6ce7de5637_accordion-panel-5\" role=\"region\" aria-labelledby=\"block_5a4b6054cca3b428b7e82a6ce7de5637_accordion-title-5\">\n\t\t\t\t\t\t\t\t<div class=\"accordion__item-panel-content\">\n\t\t\t\t\t\t\t\t\t<p>Try checking the spam or junk folders in your email. If the email with your code is not there, try clicking Resend Code. If you still didn&#8217;t receive the email, it could be that your account has a different email address on file. If you have multiple email accounts, check one of the others to see if the verification code was sent there instead.<\/p>\n<p>If none of your accounts received the email, it could be that we don&#8217;t have an email address on file. If this is the case, call our MyChart Patient Support Line at <a href=\"tel:8554670810\">(855) 467-0810<\/a>.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion__item text-align-left\">\n\t\t\t\t\t\t\t<h3 class=\"accordion__item-title\">\n\t\t\t\t\t\t\t\t<button class=\"accordion__item-trigger flex-row align-items-center justify-content-space-between text-align-left\" aria-expanded=\"false\" aria-controls=\"block_5a4b6054cca3b428b7e82a6ce7de5637_accordion-panel-6\" id=\"block_5a4b6054cca3b428b7e82a6ce7de5637_accordion-title-6\">\n\t\t\t\t\t\t\t\t\t<span>hat should I do if my MyChart account is locked?<\/span>\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" class=\"plus\"><path d=\"M5 12h14\" \/><path class=\"plus_v\" d=\"M12 5v14\" \/><\/svg>\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t\t\t<div class=\"accordion__item-panel\" id=\"block_5a4b6054cca3b428b7e82a6ce7de5637_accordion-panel-6\" role=\"region\" aria-labelledby=\"block_5a4b6054cca3b428b7e82a6ce7de5637_accordion-title-6\">\n\t\t\t\t\t\t\t\t<div class=\"accordion__item-panel-content\">\n\t\t\t\t\t\t\t\t\t<p>To have your account re-activated, send an email request to patientportal@vailhealth.org or call the MyChart patient portal support line at <a href=\"tel:8554670810\">(855) 467-0810<\/a>.<\/p>\n<p>&nbsp;<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion__item text-align-left\">\n\t\t\t\t\t\t\t<h3 class=\"accordion__item-title\">\n\t\t\t\t\t\t\t\t<button class=\"accordion__item-trigger flex-row align-items-center justify-content-space-between text-align-left\" aria-expanded=\"false\" aria-controls=\"block_5a4b6054cca3b428b7e82a6ce7de5637_accordion-panel-7\" id=\"block_5a4b6054cca3b428b7e82a6ce7de5637_accordion-title-7\">\n\t\t\t\t\t\t\t\t\t<span>My activation code isn&#039;t working. What should I do?<\/span>\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" class=\"plus\"><path d=\"M5 12h14\" \/><path class=\"plus_v\" d=\"M12 5v14\" \/><\/svg>\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t\t\t<div class=\"accordion__item-panel\" id=\"block_5a4b6054cca3b428b7e82a6ce7de5637_accordion-panel-7\" role=\"region\" aria-labelledby=\"block_5a4b6054cca3b428b7e82a6ce7de5637_accordion-title-7\">\n\t\t\t\t\t\t\t\t<div class=\"accordion__item-panel-content\">\n\t\t\t\t\t\t\t\t\t<p>Please call the MyChart Patient Support Line at <a href=\"tel:8554670810\">(855) 467-0810<\/a>, Monday &#8211; Friday, 9:00 am &#8211; 5:00 pm MST, to request assistance. Or email support at <a href=\"mailto:patientportal@vailhealth.org\">patientportal@vailhealth.org<\/a>.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion__item text-align-left\">\n\t\t\t\t\t\t\t<h3 class=\"accordion__item-title\">\n\t\t\t\t\t\t\t\t<button class=\"accordion__item-trigger flex-row align-items-center justify-content-space-between text-align-left\" aria-expanded=\"false\" aria-controls=\"block_5a4b6054cca3b428b7e82a6ce7de5637_accordion-panel-8\" id=\"block_5a4b6054cca3b428b7e82a6ce7de5637_accordion-title-8\">\n\t\t\t\t\t\t\t\t\t<span>How can I get help with a MyChart issue?<\/span>\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" class=\"plus\"><path d=\"M5 12h14\" \/><path class=\"plus_v\" d=\"M12 5v14\" \/><\/svg>\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t\t\t<div class=\"accordion__item-panel\" id=\"block_5a4b6054cca3b428b7e82a6ce7de5637_accordion-panel-8\" role=\"region\" aria-labelledby=\"block_5a4b6054cca3b428b7e82a6ce7de5637_accordion-title-8\">\n\t\t\t\t\t\t\t\t<div class=\"accordion__item-panel-content\">\n\t\t\t\t\t\t\t\t\t<p>If you&#8217;re having trouble with your account, activation, password or verification code, our support team can help.<\/p>\n<p><strong>MyChart Patient Support Line:<\/strong> <a href=\"tel:8554670810\">(855) 467-0810<\/a><br \/>\n<strong>Hours:<\/strong> Monday\u2013Friday, 9:00 am \u2013 5:00 pm MST<br \/>\n<strong>Correo electr\u00f3nico:<\/strong> patientportal@vailhealth.org<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div> <!-- .accordion__items -->\n\t\t\t<\/div> <!-- .accordion__col.col -->\n\t\t<\/div> <!-- .accordion__row.row -->\n\t<\/div> <!-- .accordion__container.container -->\n<\/section> <!-- .accordion -->\n\n\n<h2 class=\"wp-block-heading has-text-align-center\" id=\"uchealth\">About MyChart &amp; Vail Health<\/h2>\n\n\n\n<section \tclass=\"accordion\"\n\tstyle=\"--padding: 6rem\">\n\t<div class=\"accordion__container container aligncenter\">\n\t\t<div class=\"accordion__row justify-content-center\">\n\t\t\t<div class=\"accordion__col col color-scheme-1\">\n\t\t\t\t<!-- Heading & intro content-->\n\t\t\t\t\n\t\t\t\t<!-- Items -->\n\t\t\t\t<div class=\"accordion__items\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion__item text-align-left\">\n\t\t\t\t\t\t\t<h3 class=\"accordion__item-title\">\n\t\t\t\t\t\t\t\t<button class=\"accordion__item-trigger flex-row align-items-center justify-content-space-between text-align-left\" aria-expanded=\"false\" aria-controls=\"block_6e6311c129d199af6590d140be78c658_accordion-panel-1\" id=\"block_6e6311c129d199af6590d140be78c658_accordion-title-1\">\n\t\t\t\t\t\t\t\t\t<span>Why do I see the UCHealth name or logo when I use MyChart?<\/span>\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" class=\"plus\"><path d=\"M5 12h14\" \/><path class=\"plus_v\" d=\"M12 5v14\" \/><\/svg>\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t\t\t<div class=\"accordion__item-panel\" id=\"block_6e6311c129d199af6590d140be78c658_accordion-panel-1\" role=\"region\" aria-labelledby=\"block_6e6311c129d199af6590d140be78c658_accordion-title-1\">\n\t\t\t\t\t\t\t\t<div class=\"accordion__item-panel-content\">\n\t\t\t\t\t\t\t\t\t<p>Vail Health partnered with UCHealth to provide the MyChart electronic medical records portal to our patients. We are not affiliated or associated with UCHealth. Vail Health is a privately-owned nonprofit 501c(3) community health care system. The Vail Health MyChart portal patient records can be viewed only by Vail Health clinicians involved in your or your family&#8217;s care or by anyone you have granted access to your records.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div> <!-- .accordion__items -->\n\t\t\t<\/div> <!-- .accordion__col.col -->\n\t\t<\/div> <!-- .accordion__row.row -->\n\t<\/div> <!-- .accordion__container.container -->\n<\/section> <!-- .accordion -->\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 id=\"provider-faqs\" class=\"wp-block-heading\">Informaci\u00f3n del proveedor<\/h2>\n\n\n\n<section \tclass=\"content-with-list\"\n\tstyle=\"--padding: 3rem;\">\n\n\t<div class=\"content-with-list__container container\">\n\n\t\t\n\t\t<div class=\"content-with-list__row\">\n\n\t\t\t<!-- Description Column -->\n\t\t\t\t\t\t\t<div class=\"content-with-list__description col\">\n\t\t\t\t\t<p>Vail Health is transitioning to MyChart by Epic on October 3, 2026, bringing our care network onto a single electronic medical record platform. This transition will make it easier for patients to access and manage their health information while supporting more connected care across Vail Health. Below, you\u2019ll find answers to common questions about the transition, referrals, medical records, and working with Vail Health after the change.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<!-- List Section Column -->\n\t\t\t\t\t\t\t<div class=\"content-with-list__list-section col\">\n\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"content-with-list__list-grid\">\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"#referrals\"\n\t\t\t\t\t\t\t\t\t   target=\"_self\"\n\t\t\t\t\t\t\t\t\t   class=\"content-with-list__list-item has-link\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"content-with-list__icon\">\n\t\t\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" class=\"lucide lucide-arrow-right-icon lucide-arrow-right\"><path d=\"M5 12h14\" \/><path d=\"m12 5 7 7-7 7\" \/><\/svg>\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"content-with-list__item-text\">\n\t\t\t\t\t\t\t\t\t\t\tEpic Care Link &amp; Referrals\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"#mychart-transition\"\n\t\t\t\t\t\t\t\t\t   target=\"_self\"\n\t\t\t\t\t\t\t\t\t   class=\"content-with-list__list-item has-link\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"content-with-list__icon\">\n\t\t\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" class=\"lucide lucide-arrow-right-icon lucide-arrow-right\"><path d=\"M5 12h14\" \/><path d=\"m12 5 7 7-7 7\" \/><\/svg>\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"content-with-list__item-text\">\n\t\t\t\t\t\t\t\t\t\t\tThe MyChart Transition\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"#emr-systems\"\n\t\t\t\t\t\t\t\t\t   target=\"_self\"\n\t\t\t\t\t\t\t\t\t   class=\"content-with-list__list-item has-link\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"content-with-list__icon\">\n\t\t\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" class=\"lucide lucide-arrow-right-icon lucide-arrow-right\"><path d=\"M5 12h14\" \/><path d=\"m12 5 7 7-7 7\" \/><\/svg>\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"content-with-list__item-text\">\n\t\t\t\t\t\t\t\t\t\t\tMedical Records &amp; Legacy Systems\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"#provider-support\"\n\t\t\t\t\t\t\t\t\t   target=\"_self\"\n\t\t\t\t\t\t\t\t\t   class=\"content-with-list__list-item has-link\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"content-with-list__icon\">\n\t\t\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" class=\"lucide lucide-arrow-right-icon lucide-arrow-right\"><path d=\"M5 12h14\" \/><path d=\"m12 5 7 7-7 7\" \/><\/svg>\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"content-with-list__item-text\">\n\t\t\t\t\t\t\t\t\t\t\tProvider Help &amp; Support\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\" id=\"referrals\">Epic Care Link &amp; Referrals<\/h2>\n\n\n\n<section \tclass=\"accordion\"\n\tstyle=\"--padding: 6rem\">\n\t<div class=\"accordion__container container aligncenter\">\n\t\t<div class=\"accordion__row justify-content-center\">\n\t\t\t<div class=\"accordion__col col color-scheme-1\">\n\t\t\t\t<!-- Heading & intro content-->\n\t\t\t\t\n\t\t\t\t<!-- Items -->\n\t\t\t\t<div class=\"accordion__items\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion__item text-align-left\">\n\t\t\t\t\t\t\t<h3 class=\"accordion__item-title\">\n\t\t\t\t\t\t\t\t<button class=\"accordion__item-trigger flex-row align-items-center justify-content-space-between text-align-left\" aria-expanded=\"false\" aria-controls=\"block_856607e7f579956d560767d8f7bf064a_accordion-panel-1\" id=\"block_856607e7f579956d560767d8f7bf064a_accordion-title-1\">\n\t\t\t\t\t\t\t\t\t<span>Will the referral process change when Vail Health moves to MyChart?<\/span>\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" class=\"plus\"><path d=\"M5 12h14\" \/><path class=\"plus_v\" d=\"M12 5v14\" \/><\/svg>\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t\t\t<div class=\"accordion__item-panel\" id=\"block_856607e7f579956d560767d8f7bf064a_accordion-panel-1\" role=\"region\" aria-labelledby=\"block_856607e7f579956d560767d8f7bf064a_accordion-title-1\">\n\t\t\t\t\t\t\t\t<div class=\"accordion__item-panel-content\">\n\t\t\t\t\t\t\t\t\t<p>At this time, the process to refer a patient to Vail Health remains the same. The communication with a Vail Health provider is enhanced through Vail Health Epic Care Link.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion__item text-align-left\">\n\t\t\t\t\t\t\t<h3 class=\"accordion__item-title\">\n\t\t\t\t\t\t\t\t<button class=\"accordion__item-trigger flex-row align-items-center justify-content-space-between text-align-left\" aria-expanded=\"false\" aria-controls=\"block_856607e7f579956d560767d8f7bf064a_accordion-panel-2\" id=\"block_856607e7f579956d560767d8f7bf064a_accordion-title-2\">\n\t\t\t\t\t\t\t\t\t<span>What is Epic Care Link and how can I connect to it?<\/span>\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" class=\"plus\"><path d=\"M5 12h14\" \/><path class=\"plus_v\" d=\"M12 5v14\" \/><\/svg>\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t\t\t<div class=\"accordion__item-panel\" id=\"block_856607e7f579956d560767d8f7bf064a_accordion-panel-2\" role=\"region\" aria-labelledby=\"block_856607e7f579956d560767d8f7bf064a_accordion-title-2\">\n\t\t\t\t\t\t\t\t<div class=\"accordion__item-panel-content\">\n\t\t\t\t\t\t\t\t\t<p>Epic Care Link connects your clinic with the Vail Health care team caring for your patient(s). You should have received emails from Vail Health and UCHealth with instructions on how to connect your practice with Vail Health&#8217;s Epic Care Link. If you did not receive an email from UCHealth with instructions, please download this <a href=\"https:\/\/www.vailhealth.org\/wp-content\/uploads\/2026\/09\/Vail-Health-Access-Request-Form.xlsx\" target=\"_blank\" rel=\"noopener\">Provider Connection Access Form<\/a>, fill in the information and email it to <a href=\"mailto:providerconnection@uchealth.org\">providerconnection@uchealth.org<\/a>.<\/p>\n<p>&nbsp;<\/p>\n<p>If you have questions, please reach out to UCHealth at <a href=\"mailto:providerconnection@uchealth.org\">providerconnection@uchealth.org<\/a>.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"button-group color-scheme-1 accordion__item-buttons\">\n\t\t\t<a class='button button--primary button--icon-right button--large' href='https:\/\/www.vailhealth.org\/wp-content\/uploads\/2026\/09\/Vail-Health-Access-Request-Form.xlsx' target='_blank' rel='noopener noreferrer' ><span class=\"button__text\">Access the Provider Connection Request form<\/span><\/a>\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion__item text-align-left\">\n\t\t\t\t\t\t\t<h3 class=\"accordion__item-title\">\n\t\t\t\t\t\t\t\t<button class=\"accordion__item-trigger flex-row align-items-center justify-content-space-between text-align-left\" aria-expanded=\"false\" aria-controls=\"block_856607e7f579956d560767d8f7bf064a_accordion-panel-3\" id=\"block_856607e7f579956d560767d8f7bf064a_accordion-title-3\">\n\t\t\t\t\t\t\t\t\t<span>How do I communicate in the Epic (MyChart) portal with my patient&#039;s Vail Health physician?<\/span>\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" class=\"plus\"><path d=\"M5 12h14\" \/><path class=\"plus_v\" d=\"M12 5v14\" \/><\/svg>\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t\t\t<div class=\"accordion__item-panel\" id=\"block_856607e7f579956d560767d8f7bf064a_accordion-panel-3\" role=\"region\" aria-labelledby=\"block_856607e7f579956d560767d8f7bf064a_accordion-title-3\">\n\t\t\t\t\t\t\t\t<div class=\"accordion__item-panel-content\">\n\t\t\t\t\t\t\t\t\t<p>Provider-to-provider communication should continue through established channels, such as telephone, fax, or other referral and care coordination workflows. Clinics participating in Epic Provider Connection will have the ability to communicate with Vail Health providers using secure Epic In Basket messaging.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion__item text-align-left\">\n\t\t\t\t\t\t\t<h3 class=\"accordion__item-title\">\n\t\t\t\t\t\t\t\t<button class=\"accordion__item-trigger flex-row align-items-center justify-content-space-between text-align-left\" aria-expanded=\"false\" aria-controls=\"block_856607e7f579956d560767d8f7bf064a_accordion-panel-4\" id=\"block_856607e7f579956d560767d8f7bf064a_accordion-title-4\">\n\t\t\t\t\t\t\t\t\t<span>Can I access my patient&#039;s Vail Health MyChart records?<\/span>\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" class=\"plus\"><path d=\"M5 12h14\" \/><path class=\"plus_v\" d=\"M12 5v14\" \/><\/svg>\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t\t\t<div class=\"accordion__item-panel\" id=\"block_856607e7f579956d560767d8f7bf064a_accordion-panel-4\" role=\"region\" aria-labelledby=\"block_856607e7f579956d560767d8f7bf064a_accordion-title-4\">\n\t\t\t\t\t\t\t\t<div class=\"accordion__item-panel-content\">\n\t\t\t\t\t\t\t\t\t<p>Providers outside of Vail Health cannot access a patient&#8217;s Vail Health MyChart account. If your patient shares information from their MyChart account with you, you may review that information as appropriate. For clinical records, continue to use established referral and records request processes with Vail Health, or Epic Care Link if your organization participates.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion__item text-align-left\">\n\t\t\t\t\t\t\t<h3 class=\"accordion__item-title\">\n\t\t\t\t\t\t\t\t<button class=\"accordion__item-trigger flex-row align-items-center justify-content-space-between text-align-left\" aria-expanded=\"false\" aria-controls=\"block_856607e7f579956d560767d8f7bf064a_accordion-panel-5\" id=\"block_856607e7f579956d560767d8f7bf064a_accordion-title-5\">\n\t\t\t\t\t\t\t\t\t<span>Are the current Vail Health EMRs still accessible for me to review my patients&#039; records?<\/span>\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" class=\"plus\"><path d=\"M5 12h14\" \/><path class=\"plus_v\" d=\"M12 5v14\" \/><\/svg>\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t\t\t<div class=\"accordion__item-panel\" id=\"block_856607e7f579956d560767d8f7bf064a_accordion-panel-5\" role=\"region\" aria-labelledby=\"block_856607e7f579956d560767d8f7bf064a_accordion-title-5\">\n\t\t\t\t\t\t\t\t<div class=\"accordion__item-panel-content\">\n\t\t\t\t\t\t\t\t\t<p>Yes. Providers outside of Vail Health will continue to have access to their patients&#8217; historical Vail Health records by following the existing medical records request process. Vail Health will maintain its legacy EMRs through December 31, 2026, followed by read-only access for authorized Vail Health staff through October 31, 2027. After the legacy systems are retired, patient records will be maintained in a clinical archive in accordance with Vail Health&#8217;s medical record retention policies. The process for requesting patient records will remain unchanged throughout this transition. Additional information on requesting medical records is available on the Vail Health <a href=\"https:\/\/www.vailhealth.org\/es\/pacientes-y-visitantes\/registros-medicos\/\">Medical Records page<\/a>.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion__item text-align-left\">\n\t\t\t\t\t\t\t<h3 class=\"accordion__item-title\">\n\t\t\t\t\t\t\t\t<button class=\"accordion__item-trigger flex-row align-items-center justify-content-space-between text-align-left\" aria-expanded=\"false\" aria-controls=\"block_856607e7f579956d560767d8f7bf064a_accordion-panel-6\" id=\"block_856607e7f579956d560767d8f7bf064a_accordion-title-6\">\n\t\t\t\t\t\t\t\t\t<span>Are you sunsetting the current Vail Health EMRs (Cerner and Veradigm)?<\/span>\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" class=\"plus\"><path d=\"M5 12h14\" \/><path class=\"plus_v\" d=\"M12 5v14\" \/><\/svg>\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t\t\t<div class=\"accordion__item-panel\" id=\"block_856607e7f579956d560767d8f7bf064a_accordion-panel-6\" role=\"region\" aria-labelledby=\"block_856607e7f579956d560767d8f7bf064a_accordion-title-6\">\n\t\t\t\t\t\t\t\t<div class=\"accordion__item-panel-content\">\n\t\t\t\t\t\t\t\t\t<p>Yes. As part of the transition to Epic, Vail Health will retire its legacy Cerner and Veradigm electronic medical records portals. The legacy EMRs will remain operational through December 31, 2026, followed by read-only access for authorized Vail Health staff through October 31, 2027. After that, historical patient records will be maintained in a clinical archive in accordance with Vail Health&#8217;s medical record retention policies. This transition will not change the process for outside providers to request patient records through Vail Health Health Information Management (<a href=\"https:\/\/www.vailhealth.org\/es\/pacientes-y-visitantes\/registros-medicos\/\">Registros m\u00e9dicos<\/a>).<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div> <!-- .accordion__items -->\n\t\t\t<\/div> <!-- .accordion__col.col -->\n\t\t<\/div> <!-- .accordion__row.row -->\n\t<\/div> <!-- .accordion__container.container -->\n<\/section> <!-- .accordion -->\n\n\n<h2 class=\"wp-block-heading has-text-align-center\" id=\"mychart-transition\">The MyChart Transition<\/h2>\n\n\n\n<section \tclass=\"accordion\"\n\tstyle=\"--padding: 6rem\">\n\t<div class=\"accordion__container container aligncenter\">\n\t\t<div class=\"accordion__row justify-content-center\">\n\t\t\t<div class=\"accordion__col col color-scheme-1\">\n\t\t\t\t<!-- Heading & intro content-->\n\t\t\t\t\n\t\t\t\t<!-- Items -->\n\t\t\t\t<div class=\"accordion__items\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion__item text-align-left\">\n\t\t\t\t\t\t\t<h3 class=\"accordion__item-title\">\n\t\t\t\t\t\t\t\t<button class=\"accordion__item-trigger flex-row align-items-center justify-content-space-between text-align-left\" aria-expanded=\"false\" aria-controls=\"block_2a8042a428eb469505e33d289d1b6c01_accordion-panel-1\" id=\"block_2a8042a428eb469505e33d289d1b6c01_accordion-title-1\">\n\t\t\t\t\t\t\t\t\t<span>Why is Vail Health converting to the MyChart by Epic EMR?<\/span>\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" class=\"plus\"><path d=\"M5 12h14\" \/><path class=\"plus_v\" d=\"M12 5v14\" \/><\/svg>\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t\t\t<div class=\"accordion__item-panel\" id=\"block_2a8042a428eb469505e33d289d1b6c01_accordion-panel-1\" role=\"region\" aria-labelledby=\"block_2a8042a428eb469505e33d289d1b6c01_accordion-title-1\">\n\t\t\t\t\t\t\t\t<div class=\"accordion__item-panel-content\">\n\t\t\t\t\t\t\t\t\t<p>MyChart by Epic gives patients convenient, secure access to their health information, allowing them to view test results, manage appointments, request prescription refills, communicate with their care team, and review visit summaries anytime. MyChart improves engagement, enhances communication, and makes it easier for patients to stay informed and actively participate in managing their health.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion__item text-align-left\">\n\t\t\t\t\t\t\t<h3 class=\"accordion__item-title\">\n\t\t\t\t\t\t\t\t<button class=\"accordion__item-trigger flex-row align-items-center justify-content-space-between text-align-left\" aria-expanded=\"false\" aria-controls=\"block_2a8042a428eb469505e33d289d1b6c01_accordion-panel-2\" id=\"block_2a8042a428eb469505e33d289d1b6c01_accordion-title-2\">\n\t\t\t\t\t\t\t\t\t<span>When will Vail Health begin using MyChart?<\/span>\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" class=\"plus\"><path d=\"M5 12h14\" \/><path class=\"plus_v\" d=\"M12 5v14\" \/><\/svg>\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t\t\t<div class=\"accordion__item-panel\" id=\"block_2a8042a428eb469505e33d289d1b6c01_accordion-panel-2\" role=\"region\" aria-labelledby=\"block_2a8042a428eb469505e33d289d1b6c01_accordion-title-2\">\n\t\t\t\t\t\t\t\t<div class=\"accordion__item-panel-content\">\n\t\t\t\t\t\t\t\t\t<p>Saturday, October 3, 2026.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion__item text-align-left\">\n\t\t\t\t\t\t\t<h3 class=\"accordion__item-title\">\n\t\t\t\t\t\t\t\t<button class=\"accordion__item-trigger flex-row align-items-center justify-content-space-between text-align-left\" aria-expanded=\"false\" aria-controls=\"block_2a8042a428eb469505e33d289d1b6c01_accordion-panel-3\" id=\"block_2a8042a428eb469505e33d289d1b6c01_accordion-title-3\">\n\t\t\t\t\t\t\t\t\t<span>Are all Vail Health service lines and programs moving to MyChart?<\/span>\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" class=\"plus\"><path d=\"M5 12h14\" \/><path class=\"plus_v\" d=\"M12 5v14\" \/><\/svg>\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t\t\t<div class=\"accordion__item-panel\" id=\"block_2a8042a428eb469505e33d289d1b6c01_accordion-panel-3\" role=\"region\" aria-labelledby=\"block_2a8042a428eb469505e33d289d1b6c01_accordion-title-3\">\n\t\t\t\t\t\t\t\t<div class=\"accordion__item-panel-content\">\n\t\t\t\t\t\t\t\t\t<p>Yes. MyChart will replace previous patient portals used across the Vail Health care network and will now be the ONE place addressing patient needs across Colorado Mountain Medical, Shaw Cancer Center, Howard Head Sports Medicine, Vail Health Hospital, Vail Healthspan and Vail Health Behavioral Health.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion__item text-align-left\">\n\t\t\t\t\t\t\t<h3 class=\"accordion__item-title\">\n\t\t\t\t\t\t\t\t<button class=\"accordion__item-trigger flex-row align-items-center justify-content-space-between text-align-left\" aria-expanded=\"false\" aria-controls=\"block_2a8042a428eb469505e33d289d1b6c01_accordion-panel-4\" id=\"block_2a8042a428eb469505e33d289d1b6c01_accordion-title-4\">\n\t\t\t\t\t\t\t\t\t<span>What are the benefits of MyChart for my practice?<\/span>\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" class=\"plus\"><path d=\"M5 12h14\" \/><path class=\"plus_v\" d=\"M12 5v14\" \/><\/svg>\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t\t\t<div class=\"accordion__item-panel\" id=\"block_2a8042a428eb469505e33d289d1b6c01_accordion-panel-4\" role=\"region\" aria-labelledby=\"block_2a8042a428eb469505e33d289d1b6c01_accordion-title-4\">\n\t\t\t\t\t\t\t\t<div class=\"accordion__item-panel-content\">\n\t\t\t\t\t\t\t\t\t<p>MyChart by Epic is designed to improve patient understanding of their treatment plans and support better continuity of care between your practice and Vail Health while reducing workload and calls to your office. MyChart provides patients with secure, online access to all of their health information, appointments, test results, and care instructions across the Vail Health care network.<\/p>\n<p>&nbsp;<\/p>\n<p>Your clinic can access your patient&#8217;s Vail Health care team and records through Epic Care Link.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion__item text-align-left\">\n\t\t\t\t\t\t\t<h3 class=\"accordion__item-title\">\n\t\t\t\t\t\t\t\t<button class=\"accordion__item-trigger flex-row align-items-center justify-content-space-between text-align-left\" aria-expanded=\"false\" aria-controls=\"block_2a8042a428eb469505e33d289d1b6c01_accordion-panel-5\" id=\"block_2a8042a428eb469505e33d289d1b6c01_accordion-title-5\">\n\t\t\t\t\t\t\t\t\t<span>What are the benefits of MyChart for my patients?<\/span>\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" class=\"plus\"><path d=\"M5 12h14\" \/><path class=\"plus_v\" d=\"M12 5v14\" \/><\/svg>\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t\t\t<div class=\"accordion__item-panel\" id=\"block_2a8042a428eb469505e33d289d1b6c01_accordion-panel-5\" role=\"region\" aria-labelledby=\"block_2a8042a428eb469505e33d289d1b6c01_accordion-title-5\">\n\t\t\t\t\t\t\t\t<div class=\"accordion__item-panel-content\">\n\t\t\t\t\t\t\t\t\t<p>MyChart offers patients a comprehensive view of their healthcare that includes upcoming and past appointments, provider visits and notes, lab results, imaging results and billing in one secure place. Additionally, they can share a secure link with you to their MyChart records and Vail Health care plan, and you can directly communicate with their Vail Health physician to discuss care and prognosis.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion__item text-align-left\">\n\t\t\t\t\t\t\t<h3 class=\"accordion__item-title\">\n\t\t\t\t\t\t\t\t<button class=\"accordion__item-trigger flex-row align-items-center justify-content-space-between text-align-left\" aria-expanded=\"false\" aria-controls=\"block_2a8042a428eb469505e33d289d1b6c01_accordion-panel-6\" id=\"block_2a8042a428eb469505e33d289d1b6c01_accordion-title-6\">\n\t\t\t\t\t\t\t\t\t<span>Do I need to communicate the MyChart transition to my patients?<\/span>\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" class=\"plus\"><path d=\"M5 12h14\" \/><path class=\"plus_v\" d=\"M12 5v14\" \/><\/svg>\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t\t\t<div class=\"accordion__item-panel\" id=\"block_2a8042a428eb469505e33d289d1b6c01_accordion-panel-6\" role=\"region\" aria-labelledby=\"block_2a8042a428eb469505e33d289d1b6c01_accordion-title-6\">\n\t\t\t\t\t\t\t\t<div class=\"accordion__item-panel-content\">\n\t\t\t\t\t\t\t\t\t<p>Your care team is welcome to mention this to your patients. Vail Health will run a comprehensive marketing and communications effort to educate patient populations about MyChart and how to set up a MyChart account. If you would like to provide information to your patients, please let them know that they can get details and find out how to sign up at <a href=\"https:\/\/www.vailhealth.org\/es\/mychart\/\">VailHealth.org\/MyChart<\/a>. This website offers links for MyChart activation, FAQs, helpful resources and more. All materials and resources are available in English and Spanish.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion__item text-align-left\">\n\t\t\t\t\t\t\t<h3 class=\"accordion__item-title\">\n\t\t\t\t\t\t\t\t<button class=\"accordion__item-trigger flex-row align-items-center justify-content-space-between text-align-left\" aria-expanded=\"false\" aria-controls=\"block_2a8042a428eb469505e33d289d1b6c01_accordion-panel-7\" id=\"block_2a8042a428eb469505e33d289d1b6c01_accordion-title-7\">\n\t\t\t\t\t\t\t\t\t<span>Why is UCHealth involved in the Vail Health MyChart conversion and Epic Care Link sign up?<\/span>\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" class=\"plus\"><path d=\"M5 12h14\" \/><path class=\"plus_v\" d=\"M12 5v14\" \/><\/svg>\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t\t\t<div class=\"accordion__item-panel\" id=\"block_2a8042a428eb469505e33d289d1b6c01_accordion-panel-7\" role=\"region\" aria-labelledby=\"block_2a8042a428eb469505e33d289d1b6c01_accordion-title-7\">\n\t\t\t\t\t\t\t\t<div class=\"accordion__item-panel-content\">\n\t\t\t\t\t\t\t\t\t<p>As several Colorado health systems have done, Vail Health partnered with UCHealth to adopt this innovative EMR platform for our patients and community health care referral partners. We are not affiliated or associated with UCHealth. Vail Health is a privately-owned nonprofit 501(c)(3) community health care system.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div> <!-- .accordion__items -->\n\t\t\t<\/div> <!-- .accordion__col.col -->\n\t\t<\/div> <!-- .accordion__row.row -->\n\t<\/div> <!-- .accordion__container.container -->\n<\/section> <!-- .accordion -->\n\n\n<h2 class=\"wp-block-heading has-text-align-center\" id=\"emr-systems\">Medical Records &amp; Legacy Systems<\/h2>\n\n\n\n<section \tclass=\"accordion\"\n\tstyle=\"--padding: 6rem\">\n\t<div class=\"accordion__container container aligncenter\">\n\t\t<div class=\"accordion__row justify-content-center\">\n\t\t\t<div class=\"accordion__col col color-scheme-1\">\n\t\t\t\t<!-- Heading & intro content-->\n\t\t\t\t\n\t\t\t\t<!-- Items -->\n\t\t\t\t<div class=\"accordion__items\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion__item text-align-left\">\n\t\t\t\t\t\t\t<h3 class=\"accordion__item-title\">\n\t\t\t\t\t\t\t\t<button class=\"accordion__item-trigger flex-row align-items-center justify-content-space-between text-align-left\" aria-expanded=\"false\" aria-controls=\"block_c7b5bd92fd710cea1fed3329a9d29975_accordion-panel-1\" id=\"block_c7b5bd92fd710cea1fed3329a9d29975_accordion-title-1\">\n\t\t\t\t\t\t\t\t\t<span>What happens to my patient&#039;s existing Vail Health medical records?<\/span>\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" class=\"plus\"><path d=\"M5 12h14\" \/><path class=\"plus_v\" d=\"M12 5v14\" \/><\/svg>\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t\t\t<div class=\"accordion__item-panel\" id=\"block_c7b5bd92fd710cea1fed3329a9d29975_accordion-panel-1\" role=\"region\" aria-labelledby=\"block_c7b5bd92fd710cea1fed3329a9d29975_accordion-title-1\">\n\t\t\t\t\t\t\t\t<div class=\"accordion__item-panel-content\">\n\t\t\t\t\t\t\t\t\t<p>Some information, including problems, allergies, medications and immunizations, will transfer to MyChart. Other information, including scanned records, test results, imaging and previous messages, will not automatically transfer to the new MyChart account. Patients should download any pertinent records they may need and can share them with you as appropriate. Vail Health will continue to maintain historical medical records according to its established retention policies.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion__item text-align-left\">\n\t\t\t\t\t\t\t<h3 class=\"accordion__item-title\">\n\t\t\t\t\t\t\t\t<button class=\"accordion__item-trigger flex-row align-items-center justify-content-space-between text-align-left\" aria-expanded=\"false\" aria-controls=\"block_c7b5bd92fd710cea1fed3329a9d29975_accordion-panel-2\" id=\"block_c7b5bd92fd710cea1fed3329a9d29975_accordion-title-2\">\n\t\t\t\t\t\t\t\t\t<span>Will my patients&#039; current Vail Health medical records, test results, imaging, etc. be automatically transferred to their new MyChart account?<\/span>\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" class=\"plus\"><path d=\"M5 12h14\" \/><path class=\"plus_v\" d=\"M12 5v14\" \/><\/svg>\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t\t\t<div class=\"accordion__item-panel\" id=\"block_c7b5bd92fd710cea1fed3329a9d29975_accordion-panel-2\" role=\"region\" aria-labelledby=\"block_c7b5bd92fd710cea1fed3329a9d29975_accordion-title-2\">\n\t\t\t\t\t\t\t\t<div class=\"accordion__item-panel-content\">\n\t\t\t\t\t\t\t\t\t<p>Information such as problems, allergies, medications and immunizations (PAMIs) will transfer into your patients&#8217; MyChart account. Current records, scans, test results, etc., will not automatically transfer into Vail Health MyChart accounts. <strong>We are recommending that patients download any pertinent results, imaging or messages from their current electronic medical record to share with you and their Vail Health doctors.<\/strong> Vail Health care teams can upload into their MyChart account any records, images and results patients bring to appointments. Patients&#8217; existing Vail Health EMR records will not appear in their new MyChart account. Please send patients to our <a href=\"https:\/\/www.vailhealth.org\/es\/mychart\/preguntas-frecuentes-2\/\">FAQ<\/a> o <a href=\"https:\/\/www.vailhealth.org\/es\/mychart\/como\/\">C\u00f3mo Hacer<\/a> pages to learn how to download important message, results or imaging from their current Vail Health EMR.<\/p>\n<p>&nbsp;<\/p>\n<p>Historical Vail Health records will continue to be maintained in accordance with medical record retention policies and can be accessed through established medical records request processes when needed. This process can be initiated by you utilizing a &#8220;Patient Request&#8221; as is currently required.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion__item text-align-left\">\n\t\t\t\t\t\t\t<h3 class=\"accordion__item-title\">\n\t\t\t\t\t\t\t\t<button class=\"accordion__item-trigger flex-row align-items-center justify-content-space-between text-align-left\" aria-expanded=\"false\" aria-controls=\"block_c7b5bd92fd710cea1fed3329a9d29975_accordion-panel-3\" id=\"block_c7b5bd92fd710cea1fed3329a9d29975_accordion-title-3\">\n\t\t\t\t\t\t\t\t\t<span>Will I still be able to access my patients&#039; historical Vail Health records?<\/span>\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" class=\"plus\"><path d=\"M5 12h14\" \/><path class=\"plus_v\" d=\"M12 5v14\" \/><\/svg>\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t\t\t<div class=\"accordion__item-panel\" id=\"block_c7b5bd92fd710cea1fed3329a9d29975_accordion-panel-3\" role=\"region\" aria-labelledby=\"block_c7b5bd92fd710cea1fed3329a9d29975_accordion-title-3\">\n\t\t\t\t\t\t\t\t<div class=\"accordion__item-panel-content\">\n\t\t\t\t\t\t\t\t\t<p>Yes. Providers outside of Vail Health can continue to access historical patient records through the established medical records request process. Vail Health&#8217;s existing medical records systems will remain operational through December 31, 2026, followed by read-only access for authorized Vail Health staff through October 31, 2027. After the legacy systems are retired, historical records will be maintained in a clinical archive. The process for requesting records from Vail Health will remain unchanged.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion__item text-align-left\">\n\t\t\t\t\t\t\t<h3 class=\"accordion__item-title\">\n\t\t\t\t\t\t\t\t<button class=\"accordion__item-trigger flex-row align-items-center justify-content-space-between text-align-left\" aria-expanded=\"false\" aria-controls=\"block_c7b5bd92fd710cea1fed3329a9d29975_accordion-panel-4\" id=\"block_c7b5bd92fd710cea1fed3329a9d29975_accordion-title-4\">\n\t\t\t\t\t\t\t\t\t<span>What happens to Vail Health&#039;s current Cerner and Veradigm systems?<\/span>\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" class=\"plus\"><path d=\"M5 12h14\" \/><path class=\"plus_v\" d=\"M12 5v14\" \/><\/svg>\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t\t\t<div class=\"accordion__item-panel\" id=\"block_c7b5bd92fd710cea1fed3329a9d29975_accordion-panel-4\" role=\"region\" aria-labelledby=\"block_c7b5bd92fd710cea1fed3329a9d29975_accordion-title-4\">\n\t\t\t\t\t\t\t\t<div class=\"accordion__item-panel-content\">\n\t\t\t\t\t\t\t\t\t<p>As part of the transition to Epic, Vail Health will sunset its current Cerner and Veradigm electronic medical records. These systems will remain operational through December 31, 2026, followed by read-only access for authorized Vail Health staff through October 31, 2027. After that, historical records will be maintained in a clinical archive in accordance with Vail Health&#8217;s medical record retention policies. This transition will not change the process for outside providers to request patient records through Vail Health Health Information Management (<a href=\"https:\/\/www.vailhealth.org\/es\/pacientes-y-visitantes\/registros-medicos\/\">Registros m\u00e9dicos<\/a>).<\/p>\n<p>&nbsp;<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion__item text-align-left\">\n\t\t\t\t\t\t\t<h3 class=\"accordion__item-title\">\n\t\t\t\t\t\t\t\t<button class=\"accordion__item-trigger flex-row align-items-center justify-content-space-between text-align-left\" aria-expanded=\"false\" aria-controls=\"block_c7b5bd92fd710cea1fed3329a9d29975_accordion-panel-5\" id=\"block_c7b5bd92fd710cea1fed3329a9d29975_accordion-title-5\">\n\t\t\t\t\t\t\t\t\t<span>What should I do if I have trouble accessing a patient&#039;s medical record?<\/span>\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" class=\"plus\"><path d=\"M5 12h14\" \/><path class=\"plus_v\" d=\"M12 5v14\" \/><\/svg>\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t\t\t<div class=\"accordion__item-panel\" id=\"block_c7b5bd92fd710cea1fed3329a9d29975_accordion-panel-5\" role=\"region\" aria-labelledby=\"block_c7b5bd92fd710cea1fed3329a9d29975_accordion-title-5\">\n\t\t\t\t\t\t\t\t<div class=\"accordion__item-panel-content\">\n\t\t\t\t\t\t\t\t\t<p>Contact the appropriate Vail Health Health Information Management (HIM) department:<\/p>\n<p><strong>Hospital Vail Health<\/strong><br \/>\nTel\u00e9fono <a href=\"tel:9705697403\">(970) 569-7403<\/a><br \/>\nCorreo electr\u00f3nico: <a href=\"mailto:medical.records@vailhealth.org\">medical.records@vailhealth.org<\/a><\/p>\n<p><strong>Colorado Mountain Medical (CMM)<\/strong><br \/>\nTel\u00e9fono <a href=\"tel:9703635434\">(970) 363-5434<\/a><br \/>\nFax: (970) 926-6348<br \/>\nCorreo electr\u00f3nico: <a href=\"mailto:cmm.him@vailhealth.org\">cmm.him@vailhealth.org<\/a><\/p>\n<p><strong>Salud Conductual de Vail Health<\/strong><br \/>\nTel\u00e9fono <a href=\"tel:9705697403\">(970) 569-7403<\/a><br \/>\nFax: (970) 470-6641<br \/>\nCorreo electr\u00f3nico: <a href=\"mailto:medical.records@vailhealth.org\">medical.records@vailhealth.org<\/a><\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div> <!-- .accordion__items -->\n\t\t\t<\/div> <!-- .accordion__col.col -->\n\t\t<\/div> <!-- .accordion__row.row -->\n\t<\/div> <!-- .accordion__container.container -->\n<\/section> <!-- .accordion -->\n\n\n<h2 class=\"wp-block-heading has-text-align-center\" id=\"provider-support\">MyChart Help &amp; Support<\/h2>\n\n\n\n<section \tclass=\"accordion\"\n\tstyle=\"--padding: 6rem\">\n\t<div class=\"accordion__container container aligncenter\">\n\t\t<div class=\"accordion__row justify-content-center\">\n\t\t\t<div class=\"accordion__col col color-scheme-1\">\n\t\t\t\t<!-- Heading & intro content-->\n\t\t\t\t\n\t\t\t\t<!-- Items -->\n\t\t\t\t<div class=\"accordion__items\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion__item text-align-left\">\n\t\t\t\t\t\t\t<h3 class=\"accordion__item-title\">\n\t\t\t\t\t\t\t\t<button class=\"accordion__item-trigger flex-row align-items-center justify-content-space-between text-align-left\" aria-expanded=\"false\" aria-controls=\"block_f313f778cdae652f494ac2bf74487731_accordion-panel-1\" id=\"block_f313f778cdae652f494ac2bf74487731_accordion-title-1\">\n\t\t\t\t\t\t\t\t\t<span>Who do I contact if my office has issues accessing a patient&#039;s chart?<\/span>\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" class=\"plus\"><path d=\"M5 12h14\" \/><path class=\"plus_v\" d=\"M12 5v14\" \/><\/svg>\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t\t\t<div class=\"accordion__item-panel\" id=\"block_f313f778cdae652f494ac2bf74487731_accordion-panel-1\" role=\"region\" aria-labelledby=\"block_f313f778cdae652f494ac2bf74487731_accordion-title-1\">\n\t\t\t\t\t\t\t\t<div class=\"accordion__item-panel-content\">\n\t\t\t\t\t\t\t\t\t<p>If you experience issues obtaining or accessing a patient&#8217;s Vail Health medical records, please contact the appropriate Health Information Management (HIM) department based on where the patient received care.<\/p>\n<p><strong>Hospital Vail Health<\/strong><br \/>\nPhone: (970) 569-7403<br \/>\nCorreo electr\u00f3nico: <a href=\"mailto:medical.records@vailhealth.org\">medical.records@vailhealth.org<\/a><\/p>\n<p><strong>Colorado Mountain Medical (CMM)<\/strong><br \/>\nPhone: (970) 363-5434<br \/>\nFax: (970) 926-6348<br \/>\nCorreo electr\u00f3nico: <a href=\"mailto:CMM.HIM@vailhealth.org\">CMM.HIM@vailhealth.org<\/a><\/p>\n<p><strong>Vail Health Behavioral Health (VHBH)<\/strong><br \/>\nPhone: (970) 569-7403<br \/>\nFax: (970) 470-6641<br \/>\nCorreo electr\u00f3nico: <a href=\"mailto:medical.records@vailhealth.org\">medical.records@vailhealth.org<\/a><\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion__item text-align-left\">\n\t\t\t\t\t\t\t<h3 class=\"accordion__item-title\">\n\t\t\t\t\t\t\t\t<button class=\"accordion__item-trigger flex-row align-items-center justify-content-space-between text-align-left\" aria-expanded=\"false\" aria-controls=\"block_f313f778cdae652f494ac2bf74487731_accordion-panel-2\" id=\"block_f313f778cdae652f494ac2bf74487731_accordion-title-2\">\n\t\t\t\t\t\t\t\t\t<span>Who should my patients contact if they need help with MyChart?<\/span>\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" class=\"plus\"><path d=\"M5 12h14\" \/><path class=\"plus_v\" d=\"M12 5v14\" \/><\/svg>\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t\t\t<div class=\"accordion__item-panel\" id=\"block_f313f778cdae652f494ac2bf74487731_accordion-panel-2\" role=\"region\" aria-labelledby=\"block_f313f778cdae652f494ac2bf74487731_accordion-title-2\">\n\t\t\t\t\t\t\t\t<div class=\"accordion__item-panel-content\">\n\t\t\t\t\t\t\t\t\t<p>Patients may contact our MyChart Patient Support Line at <a href=\"tel:8554670810\">(855) 467-0810<\/a>, Monday &#8211; Friday, 9:00 am &#8211; 5:00 pm MST to request assistance. Or email support at <a href=\"mailto:patientportal@vailhealth.org\">patientportal@vailhealth.org<\/a>.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div> <!-- .accordion__items -->\n\t\t\t<\/div> <!-- .accordion__col.col -->\n\t\t<\/div> <!-- .accordion__row.row -->\n\t<\/div> <!-- .accordion__container.container -->\n<\/section> <!-- .accordion -->\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns has-color-5-background-color has-background is-layout-flex wp-container-core-columns-is-layout-7387b849 wp-block-columns-is-layout-flex\" id=\"troubleshooting\" style=\"box-shadow:var(--wp--preset--shadow--natural)\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\">L\u00ednea de ayuda y soporte por correo electr\u00f3nico<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Para preguntas adicionales sobre su cuenta, por favor llame <a href=\"tel:8554670810\">(855) 467-0810<\/a> o correo electr\u00f3nico <a href=\"mailto:patientportal@vailhealth.org\">patientportal@vailhealth.org<\/a>.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-secondary\"><a class=\"wp-block-button__link wp-element-button\" href=\"mailto:patientportal@vailhealth.org\">Obtener ayuda<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<section \tclass=\"card-grid\"\n\tstyle=\"--padding: 3rem\">\n\t<div class=\"card-grid__container container\">\n\n\t\t<!-- Heading -->\n\t\t\n\t\t<!-- Cards -->\n\t\t<div class=\"card-grid__row row cols-3 calc-cols\" style=\"--col-count: 3; --grid-gap: 0.5rem\">\n\t\t\t\n\t\t\t\t<!--  Begin the loop output -->\n\t\t\t\t<div class=\"card-grid__col col\" style=\"\">\n\t\t\t\t\t<div class=\"card-grid__card  color-scheme-1 mobile-align-center desktop-align-left no-image has-content has-heading\" style=\"--card-padding: 3rem; border-radius: 0px; --heading-height: 5; --box-shadow: 0px 0px 0px 0px rgba(0, 0, 0, .05) \">\n\t\t\t\t\t\t<div class=\"card-grid__card-inner\" style=\"--grid: minmax(min-content, clamp(10px, 5vw, 500px)) 1fr; --grid-tablet: minmax(min-content, clamp(10px, 7vw, 500px)) 1fr; --grid-lg: minmax(min-content, clamp(10px, 6vw, 500px)) 1fr\">\n\t\t\t\t\t\t\t<!-- Image -->\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<!-- Heading and subheading -->\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"card-grid__card-heading\">\n\t\t\t\t\t\t\t\t\t<p class=\"heading\" >\n\t\t\t\t\t\t\t\t\t\tReg\u00edstrate\t\t\t\t\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<!-- Subheading -->\n\t\t\t\t\t\t\t\t\t\t<p class=\"subheader\">Cree o conecte su MyChart<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<!-- Card Content -->\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"card-grid__card-content\">\n\t\t\t\t\t\t\t\t\t<!-- Heading -->\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"card-grid__text\">\n\t\t\t\t\t\t\t\t\t\t\t<p>\u00bfNuevo en MyChart? Cree una nueva cuenta de usuario. Si ha utilizado MyChart en otra instituci\u00f3n m\u00e9dica, obtenga informaci\u00f3n sobre c\u00f3mo puede conectar sus cuentas de MyChart entre distintas entidades con su inicio de sesi\u00f3n actual de MyChart.<\/p>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"button-group color-scheme-1 card-grid__buttons\">\n\t\t\t<a class='button button--primary button--icon-right button--large' href='https:\/\/www.vailhealth.org\/es\/mychart\/como\/#sign-up' target=''  ><span class=\"button__text\">Reg\u00edstrese hoy<\/span><\/a>\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div> <!-- .card-grid__card-content -->\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div> <!-- .card-grid__card-inner -->\n\t\t\t\t\t<\/div> <!-- .card-grid__card -->\n\t\t\t\t<\/div> <!-- .card-grid__col -->\n\t\t\t\n\t\t\t\t<!--  Begin the loop output -->\n\t\t\t\t<div class=\"card-grid__col col\" style=\"\">\n\t\t\t\t\t<div class=\"card-grid__card  color-scheme-1 mobile-align-center desktop-align-left no-image has-content has-heading\" style=\"--card-padding: 3rem; border-radius: 0px; --heading-height: 5; --box-shadow: 0px 0px 0px 0px rgba(0, 0, 0, .05) \">\n\t\t\t\t\t\t<div class=\"card-grid__card-inner\" style=\"--grid: minmax(min-content, clamp(10px, 5vw, 500px)) 1fr; --grid-tablet: minmax(min-content, clamp(10px, 7vw, 500px)) 1fr; --grid-lg: minmax(min-content, clamp(10px, 6vw, 500px)) 1fr\">\n\t\t\t\t\t\t\t<!-- Image -->\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<!-- Heading and subheading -->\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"card-grid__card-heading\">\n\t\t\t\t\t\t\t\t\t<p class=\"heading\" >\n\t\t\t\t\t\t\t\t\t\tC\u00f3mo\u2026\t\t\t\t\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<!-- Subheading -->\n\t\t\t\t\t\t\t\t\t\t<p class=\"subheader\">Gu\u00eda del usuario y recursos<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<!-- Card Content -->\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"card-grid__card-content\">\n\t\t\t\t\t\t\t\t\t<!-- Heading -->\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"card-grid__text\">\n\t\t\t\t\t\t\t\t\t\t\t<p>\u00bfNecesita orientaci\u00f3n adicional sobre c\u00f3mo configurar su cuenta de MyChart, ver los resultados de sus an\u00e1lisis, surtir recetas m\u00e9dicas u otro servicio? Esta \u00fatil gu\u00eda para el usuario ofrece instrucciones paso a paso sobre c\u00f3mo registrarse y utilizar MyChart.<\/p>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"button-group color-scheme-1 card-grid__buttons\">\n\t\t\t<a class='button button--primary button--icon-right button--large' href='https:\/\/www.vailhealth.org\/es\/mychart\/como\/' target=''  ><span class=\"button__text\">Consulte las gu\u00edas pr\u00e1cticas<\/span><\/a>\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div> <!-- .card-grid__card-content -->\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div> <!-- .card-grid__card-inner -->\n\t\t\t\t\t<\/div> <!-- .card-grid__card -->\n\t\t\t\t<\/div> <!-- .card-grid__col -->\n\t\t\t\n\t\t\t\t<!--  Begin the loop output -->\n\t\t\t\t<div class=\"card-grid__col col\" style=\"\">\n\t\t\t\t\t<div class=\"card-grid__card  color-scheme-1 mobile-align-center desktop-align-left no-image has-content has-heading\" style=\"--card-padding: 3rem; border-radius: 0px; --heading-height: 5; --box-shadow: 0px 0px 0px 0px rgba(0, 0, 0, .05) \">\n\t\t\t\t\t\t<div class=\"card-grid__card-inner\" style=\"--grid: minmax(min-content, clamp(10px, 5vw, 500px)) 1fr; --grid-tablet: minmax(min-content, clamp(10px, 7vw, 500px)) 1fr; --grid-lg: minmax(min-content, clamp(10px, 6vw, 500px)) 1fr\">\n\t\t\t\t\t\t\t<!-- Image -->\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<!-- Heading and subheading -->\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"card-grid__card-heading\">\n\t\t\t\t\t\t\t\t\t<p class=\"heading\" >\n\t\t\t\t\t\t\t\t\t\tSoporte de facturaci\u00f3n\t\t\t\t\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<!-- Subheading -->\n\t\t\t\t\t\t\t\t\t\t<p class=\"subheader\">Informaci\u00f3n de facturaci\u00f3n importante<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<!-- Card Content -->\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"card-grid__card-content\">\n\t\t\t\t\t\t\t\t\t<!-- Heading -->\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"card-grid__text\">\n\t\t\t\t\t\t\t\t\t\t\t<p>Obtenga m\u00e1s informaci\u00f3n sobre c\u00f3mo y d\u00f3nde ver las facturas de citas anteriores a la transici\u00f3n del expediente m\u00e9dico electr\u00f3nico del 3 de octubre, as\u00ed como sobre c\u00f3mo acceder y pagar c\u00f3modamente las facturas consolidadas a trav\u00e9s del nuevo portal para pacientes MyChart.<\/p>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"button-group color-scheme-1 card-grid__buttons\">\n\t\t\t<a class='button button--primary button--icon-right button--large' href='https:\/\/www.vailhealth.org\/es\/mychart\/soporte-de-facturacion\/' target=''  ><span class=\"button__text\">Ver soporte de facturaci\u00f3n<\/span><\/a>\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div> <!-- .card-grid__card-content -->\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div> <!-- .card-grid__card-inner -->\n\t\t\t\t\t<\/div> <!-- .card-grid__card -->\n\t\t\t\t<\/div> <!-- .card-grid__col -->\n\t\t\t\t\t<\/div> <!-- .card-grid__row -->\n\t<\/div> <!-- .card-grid__container -->\n\n<\/section>","protected":false},"excerpt":{"rendered":"<p>Have questions about MyChart? 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Patient Information Getting Started with MyChart Making the Switch to MyChart Managing Your Care Billing &amp; Payments Family, Caregiver &amp; Record Sharing Your Account, Information &amp; Security About MyChart &amp; Vail Health Provider Information&#8230;<\/p>","protected":false},"author":2,"featured_media":0,"parent":7145,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-7148","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQs | Vail Health<\/title>\n<meta name=\"robots\" content=\"noindex, nofollow\" \/>\n<meta property=\"og:locale\" content=\"es_MX\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQs | Vail Health\" \/>\n<meta property=\"og:description\" content=\"Have questions about MyChart? 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