Vail Health Facility & Service Updates

Vail Health Facility & Service Updates

Updated: March 29, 2020

En Espanol → 


Vail Health is further reducing its visitor policy: To reduce the amount of foot traffic through Vail Health Hospital, no visitors or caregivers are permitted into these Vail Health Facilities:
  • Vail Health Hospital
  • Vail Valley Surgery Center
  • The Steadman Clinic
  • Vail-Summit Orthopaedics & Neurosurgery
  • Howard Head Sports Medicine
  • The Emergency Department
  • All other units serviced within the facility.
  • Family Birth Center - one support person is allowed, but no additional visitors.  


As of March 20, essential surgeries will continue while non-essential elective surgeries are postponed at Vail Health Hospital and Vail Valley Surgery Center (VVSC) in Vail and Edwards. Emergent acute needs, like a car accident or C-section, will continue to take place in Vail Health Hospital. If it’s a non-emergent essential service like acute pain, cancer surgery or infection, that will happen at the Vail Valley Surgery Center Edwards location. These types of procedures will be considered for non-essential surgery at VVSC Edwards:
  • Acute Infection
  • Acute trauma that would significantly worsen without surgery
  • Potential malignancy (cancer)
  • Uncontrollable pain that would otherwise require a hospital admission
  • A condition where prognosis would significantly worsen with a delay in treatment
  • Essential elective surgeries have been moved to Vail Valley Surgery Center in Edwards.
  • The Vail Health operating rooms are being reserved for urgent and emergency cases. 


Vail Health is encouraging all patients with respiratory issues and employees entering either Vail Health Hospital, Colorado Mountain Medical, or Shaw Cancer Center to wear surgical masks. 

As a precautionary measure, Vail Health is verbally screening all patients and visitors for respiratory illness prior to entrance into Vail Health Hospital. A trained staff member screens those entering the facility, and anyone who has respiratory symptoms and is not seeking care in the Emergency Department is asked to return to their place of residence and call their healthcare provider. Patients with respiratory symptoms or fever who are requesting emergency care are provided a mask and directed to the ED isolation trailer.

Family Birth Center
  • Visitor update: As the parent, you are permitted one support person only. All other visitors are prohibited at this time.
  • Vail Health is suspending the use of nitrous during labor during the COVID outbreak.
  • Classes update: Vail Health has cancelled all classes including Baby & Me support group which meets at Shaw Cancer Center. There are no rescheduled dates for any classes at this time. If you have booked a class, you will receive a full refund.


Protecting our Shaw Cancer Center patients, who experience weaker immunity to virus and disease because of treatment, against coronavirus (COVID-19) is our top priority at Shaw. The following precautions and safety measures are in effect at the Edwards campus: Vail Health is encouraging all patients with respiratory issues and employees entering Shaw Cancer Center to wear surgical masks. All patients and visitors will be screened for respiratory illness and exposure history by a trained staff member prior to entering the Shaw building for any reason. Anyone who has respiratory symptoms will be asked to return to their place of residence and call their healthcare provider or Eagle County Public Health. In addition, there will be the following dedicated entrances to the facility:
  • West entrance – Shaw patients only
  • East entrance – Vail Health and Colorado Mountain Medical clinics
  • North entrance – Sonnenalp Breast Imaging Center
  • Shaw Café will be open to employees and patients, but closed to the public. Salad bar services are temporarily discontinued.
  • Pharmacy patients are currently not permitted in the building. Curbside pick-up is available at the North entrance, and prescription delivery to a patient’s hotel or residence if the patient is experiencing respiratory symptoms or illness.
  • The Gift Shop is temporarily closed.
  • All Spirit of Survival programming has been temporarily suspended.


  • Shifting several appointments to telemedicine. Colorado Mountain Medical uses the HaleHealth® telemedicine platform to provide services to patients online or over the phone. 
  • Behavioral health appointments will continue to be offered by Colorado Mountain Medical via telemedicine.


  • Canceled all group and performance training programs.
  • Discontinued all outpatient physical and occupational therapy in both Vail locations
  • One-on-one appointments will be consolidated to the other locations. Howard Head Sports Medicine therapists will continue to see non-symptomatic patients in-person on a one-on-one basis, if the patient’s situation would be severely impacted by not being able to receive therapy services in person.
  • Other physical therapy will continue via phone and home exercise programs.


  • Vail Urgent Care
    • A designated respiratory clinic has been established at Vail Urgent Care, which is open seven-days-a-week.
    • The clinic, which focuses on non-emergency patients with respiratory symptoms, is by appointment through primary care physicians.
  • Gypsum Urgent Care - Now Gypsum Screening Center
    • Not currently offering urgent care services.
    • The Gypsum facility is serving as an appointment-only, drive-up testing facility and serves all primary care providers in the Eagle River Valley.
    • During this time, patients needing urgent care for minor illnesses or injuries should go to the Colorado Mountain Medical clinic in Eagle, 377 Sylvan Lake Rd #210, Eagle, CO, which can be reached by calling 970-926-6340.
    • Colorado Mountain Medical in Eagle will be accepting walk-in and same-day appointments for urgent care needs.