Vail Health Facility & Service Updates

Vail Health Facility & Service Updates

Updated: April 21, 2020

En Espanol → 


Beginning Monday, April 20, Vail Health has established new and temporary visitation guidelines as we make every effort to reduce the spread of COVID-19 and support our patients and their family members.

Please follow these guidelines at all times:
  • One visitor only
  • Do not visit if you are sick
  • Wash your hands when entering the hospital and use sanitizer frequently
  • Limit movement throughout the facility
  • Wear a blue mask when in the facility - available at the concierge desk
This applies to the following situations:
  • Visiting the Emergency Department
  • Preparing to have surgery
  • Recovering in the Patient Care Unit or Intensive Care Unit
  • With an expecting mother at the Family Birth Center


Beginning March 20, non-essential elective surgeries are postponed at Vail Health Hospital and Vail Valley Surgery Center (VVSC) in Vail and Edwards. Emergent acute needs, like a car accident or C-section, will continue to take place in Vail Health Hospital. Some essential and time-sensitive elective surgeries will continue based on need. These types of procedures will be considered for essential and time-sensitive surgeries:
  • Acute Infection
  • Acute trauma that would significantly worsen without surgery
  • Potential malignancy (cancer)
  • Uncontrollable pain that would otherwise require a hospital admission
  • A condition where prognosis would significantly worsen with a delay in treatment


Vail Health is encouraging all patients with respiratory issues and employees entering either Vail Health Hospital, Colorado Mountain Medical, or Shaw Cancer Center to wear surgical masks. 

As a precautionary measure, Vail Health is verbally screening all patients and visitors for respiratory illness prior to entrance into Vail Health Hospital. A trained staff member screens those entering the facility, and anyone who has respiratory symptoms and is not seeking care in the Emergency Department is asked to return to their place of residence and call their healthcare provider. Patients with respiratory symptoms or fever who are requesting emergency care are provided a mask and directed to the ED isolation trailer.

Family Birth Center
  • Visitor update: As the parent, you are permitted one support person only. All other visitors are prohibited at this time.
  • Vail Health is suspending the use of nitrous during labor during the COVID outbreak.
  • Classes update: Vail Health has cancelled all classes including Baby & Me support group which meets at Shaw Cancer Center. There are no rescheduled dates for any classes at this time. If you have booked a class, you will receive a full refund.


Protecting our Shaw Cancer Center patients, who experience weaker immunity to virus and disease because of treatment, against coronavirus (COVID-19) is our top priority at Shaw. The following precautions and safety measures are in effect at the Edwards campus: Vail Health is encouraging all patients with respiratory issues and employees entering Shaw Cancer Center to wear surgical masks. All patients and visitors will be screened for respiratory illness and exposure history by a trained staff member prior to entering the Shaw building for any reason. Anyone who has respiratory symptoms will be asked to return to their place of residence and call their healthcare provider or Eagle County Public Health. In addition, there will be the following dedicated entrances to the facility:
  • West entrance – Shaw patients only
  • East entrance – Vail Health and Colorado Mountain Medical clinics
  • North entrance – Sonnenalp Breast Imaging Center
  • Pharmacy patients are currently not permitted in the building. Curbside pick-up is available at the North entrance, and prescription delivery to a patient’s hotel or residence if the patient is experiencing respiratory symptoms or illness.
  • The Gift Shop is temporarily closed.
  • All Spirit of Survival programming has been temporarily suspended.
  • Beginning Wednesday, April 22nd
    • Shaw cafe will reopen to employees and guests. Hours of operation are 7:30 am - 9:00 am and 11:00 am - 2:00pm. 
    • Physical Distancing will be exercised with stickers placed on the floors in 6ft increments. 
    • Purell hand sanitizers have been installed at the kitchen entrance & exit.
  • When inside the Shaw Pavilion, please continue to wear your mask, exercise hand hygiene, and exercise physical distancing. 


  • Beginning April 13th wellness and preventative exams as well as follow-up appointments are now being scheduled.
  • Colorado Mountain Medical is taking telehealth appointments.
  • Behavioral health appointments continue to be offered by Colorado Mountain Medical.


  • Canceled all group and performance training programs.
  • Discontinued all outpatient physical and occupational therapy in both Vail locations
  • One-on-one appointments will be consolidated to the other locations. Howard Head Sports Medicine therapists will continue to see non-symptomatic patients in-person on a one-on-one basis, if the patient’s situation would be severely impacted by not being able to receive therapy services in person.
  • Other physical therapy will continue via phone and home exercise programs.


  • Vail Urgent Care
    • A designated respiratory clinic has been established at Vail Urgent Care, which is open seven-days-a-week.
    • The clinic, which focuses on non-emergency patients with respiratory symptoms, is by appointment through primary care physicians.
  • Gypsum Urgent Care - Now Gypsum Screening Center
    • Not currently offering urgent care services.
    • The Gypsum facility is serving as an appointment-only, drive-up testing facility and serves all primary care providers in the Eagle River Valley.
    • During this time, patients needing urgent care for minor illnesses or injuries should go to the Colorado Mountain Medical clinic in Eagle, 377 Sylvan Lake Rd #210, Eagle, CO, which can be reached by calling 970-926-6340.
    • Colorado Mountain Medical in Eagle will be accepting walk-in and same-day appointments for urgent care needs.