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Patient Liaison

Pay Range: Min: $20.86 Mid: $26.07. Pay is based upon relevant education and experience.
The Patient Liaison works with patients and their families to address needs and concerns. The Patient Liaison performs patient care in support of the rest of the care team. The Patient Liaison is the first point of contact for the patient and will work closely with the patients, their families, the care team, and leadership in order to address all needs and concerns.
  1. Greet patients and families in admitting and act as their guide throughout the surgical experience while using AIDET in all interactions.
  2. Responsible for the coordination of the daily patient flow and schedule in order to optimize care, safety, and satisfaction-includes preparing and cleaning rooms.
  3.  Assists with and performs patient care including collection of patient information, accurate reading and documentation of vital signs. Round continually in the family waiting room to assess and provide for the needs of family
  4. Demonstrates the ability to work with all providers and nursing staff by accurately receiving and implementing instructions and orders.
  5. Demonstrates clinical knowledge in all patient types and age groups to meet patient care needs/outcomes within unit. Displays cultural competency and ability to work diverse patient populations.
  6. Transport of patient and families to all areas in the peri operative area, to and from the waiting room, and to other units in the hospital.
  7. Continually improve outcomes and experiences by addressing needs patient needs in a proactive manner by completing hourly rounding and other duties as assigned.
  8. Assist with Pre-operative unit care and Post Anesthesia Care Unit care as allowed by qualifications and training.
  9. Role models the principles of a Just Culture and Organizational Values.
  10. Perform other duties as assigned. Must be HIPAA compliant.

This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.

  • One year of experience as a care tech 
  • Certified in the state of Colorado as a Certified Nurse Aide (CNA)
  • Certified Medical Assistant (CMA) by the American Association of Medical Assistants
  • Emergency Medical Technician (EMT) certification by the state of Colorado preferred.
  • Basic Life Support (BLS) by American Heart Association required
Computer / Typing:
  • Must possess, or be able to obtain within 90 days, the computers skills necessary to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc.

As a condition of employment, Vail Health requires COVID-19 vaccination of all clinical and non-clinical staff.

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