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Patient Access Representative II

Pay Range: Min: $21 Mid: $23.10. Pay is based upon relevant education and experience.


Responsible for patient-facing registration and associated tasks which include information collection and validation, and requisitioning of orders and services. Insurance-related tasks include: verification, collection of co-payments, and collection of associated paperwork.

  1. Obtains and verifies patient information for registration. Consistently demonstrates dedication to customer service by meeting patients needs in a flexible and responsible manner.
  2. Requests payment of financial responsibility from patient/guarantor.
  3. Obtains federally-required and hospital-required consent for conditions of admissions.
  4. Posts monies collected and/or data entry of charge codes to financial system.
  5. Reconciles daily bank bags.
  6. Works in various patient settings and locations.  For example Beaver Creek, Eagle etc.
  7. Perform Switchboard/operator and bed control functions as needed.
  8. Must be able to work a complete Night Shift and take night call when necessary.
  9. Helps to train and educate new staff.
  10. Model the principles of a Just Culture.
  11. Perform other duties as assigned.  Must be HIPAA compliant.
This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.
MINIMUM QUALIFICATIONS: Requirements - Required and/or Preferred
  • Experience in healthcare, previous admitting, clerical, customer service, or hospitality preferred.
  • Completed Rep II requirements and post test.
  • n/a
  • n/a
Computer / Typing:
  • Must possess, or be able to obtain within 90 days, the computers skills necessary to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc. Typing and computer skills are required.
Must have working knowledge of the English language, including reading, writing, and speaking English.
  • Course work in Medical Terminology preferred.

As a condition of employment, Vail Health requires COVID-19 vaccination of all clinical and non-clinical staff.

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