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Patient Access Representative

Pay Range: Min: $20 Mid: $22. Pay is based upon relevant education and experience. 

POSITION PURPOSE: 
Performs administrative duties such as greeting patients, scheduling, answering phones and coordinating general requests in an office setting for Employee Health & Work Comp/ Corporate Services. Handle the various corporate service contract accounts: charges, payment, adjustments, refunds, questions/issues. Maintain Occupational Health/Employee Health database.
 
ESSENTIAL JOB FUNCTIONS: 
  1. Manage, direct and respond to incoming office correspondence as deemed appropriate, including mail, email, faxes, and telephone calls and forward queries to the appropriate staff.
  2. Manage Corporate Services’ numerous contract accounts: setting up, charging, payments, billing, adjustments, refunds, write-offs, errors, missing checks.
  3. Manage Corporate Services’ numerous clients: setting up accounts, explaining services & procedures, expanding services, answer questions, handle issues/complaints, etc.
  4. Assist the Employee Health Nurse with Employee Health issues: compliance, pre-employment screening, data input into OHM, Workers
    Compensation injuries, etc.
  5. Establish files, maintains information, and scans documentation in a timely and organized manner.
  6. Oversee the department’s database, OHM: reports, data input, expanding usage (ex: online questionnaires), adding new users –inactivating terminated users, working w/ OHM’s tech support, etc.
  7. Work with various departments on assorted Employee Health, Work Compensation & Corporate Services issues: training, charges, supplies, billing, compliance, contract workers, issues/complaints, etc.
  8. Participates in orientation and training of new employees.
  9. Attend and provide feedback for departmental staff meetings.
  10. Role models the principals of a Just Culture.
  11. Perform other duties as assigned. Must be HIPAA compliant.
This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.
 
MINIMUM QUALIFICATIONS:
 
Experience:
  • Two years of customer service and clerical experience.
  • One year of accounting experience.
License(s):
  • N/A
Certification(s):
  • N/A
Computer / Typing:
  • Must possess, or be able to obtain within 90 days, the computers skills necessary to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc.
Must have working knowledge of the English language, including reading, writing, and speaking English.
 
Education:
  • N/A

As a condition of employment, Vail Health requires COVID-19 vaccination of all clinical and non-clinical staff.

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