POSITION PURPOSE:

Responsible for oversight and guidance of the clinical support functions. Including, but not limited to, training new and existing staff, providing leadership as a resource to others, and completing administrative duties that assist in the management of patient care across the clinic.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Trains new clinical staff on departmental specific workflows (including new protocols or workflows), procedures, and processes (team model). May cross train other clinical personnel as directed.
• Provides clinical leadership of the team by overseeing clinical aspects of patient care.
• Provide guidance to team members/clinical assistants with prioritization of patient care, messages, and triage while continuing to foster independence.
• Independently handles incoming inquiries from patients via phone, portal message and in office.
• Assists providers and other clinical staff with examinations, procedures, and other processes related to direct patient care.
• Performs venipunctures, administers injections, and initiates intravenous therapy.
• Arranges for provider ordered diagnostics or therapeutic services.
• Ensures cleanliness, adequate stock of supplies and functioning equipment in examination rooms. Replaces supplies depleted on a daily basis.
• Follows established departmental policies and procedures, objectives, OSHA Rules and Regulations, environmental and infection control standards.

REQUIREMENTS AND QUALIFICATIONS:

• Registered Nurse preferred.
• Medical Assistant, Emergency Medical Technician, Licensed Practical Nurse, or Registered Nurse licensing/certification required.
• Cardiopulmonary Recitation (CPR) certification.
• 2 years’ experience with applicable patient care and administrative duties required.
• Ability to effectively organize resources, establish priorities and perform multiple tasks. 
• Professionalism and ability to be discreet with confidential and sensitive issues.
• Ability to work independently and take initiative. 
• Displays strong verbal/written communication and organization skills.
• Basic knowledge of medical terminology, medical equipment, HIPAA compliance and OSHA rules and regulations.

SUPERVISORY RESPONSIBILITIES:

• Not Applicable

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Sitting for more than 50% of the day.
• Walking and standing for less than 50% of the day.
• Occasionally lifts moves or exerts force up to 35 lbs.
• Works indoors in an office environment.
• Exposure to communicable diseases, toxic substances, and other conditions common to a medical clinic environment.