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Follow Up Specialist

To us, it's about living life to the fullest while serving our patients, teammates, neighbors and friends. We are dedicated and passionate in everything we do, seeking challenge and appreciating the routes that got us here. Whether our path is clinical or not, we all came to find balance and meaning in our lives within the work we are passionate about and the adventures we live.

Vail Health has become the world’s most advanced mountain healthcare system. Our updated 520,000-square-foot hospital opened in December 2020.  This state-of-the-art facility provides exceptional care to all of our patients, with the most beautiful views in the area, located centrally in Vail. 

Some roles may be based outside of our Colorado office (as stated in the Job Title). Roles based outside of our primary office can sit in any of the following states: AZ, CO, CT, DC, FL, GA, ID, IL, KS, MA, MD, MI, MN, NC, NJ, OH, OR, PA, SC, TN, TX, UT, VA, WA, and WI. Please only apply if you are able to live and work primarily in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift.

Responsible for collection activities including but not limited to insurance follow-up, resolving denials & rejections, submitting re-bills, re-submit claims, and file appeals. Assists with resolving unpaid self-pay and patient residual accounts. As needed, acts as the back-up for the billing function, posts charges and submits insurance claims. Completes required reports and assists with special projects as assigned. Backs up other front office positions as needed.
  1. Performs claims follow-up by working aging and denials.
  2. Applies knowledge of insurance contracts and medical procedure reimbursement.
  3. Coordinates resubmission of claims when necessary.
  4. Submits appeals with supporting documentation when warranted.
  5. Identifies denial trends and works with management and payers to resolve issues.
  6. Contributes to team effort to meet collection goals and reduce A/R days.
  7. Investigates insurance overpayments and submits refund requests to department manager.
  8. Exhibits strong problem solving and research skills to ensure solutions are found.
  9. Completes required reports and assist with special projects as assigned.
  10. On an as needed basis will assist and back-up other front office staff positions.
  11. Role models the principles of a Just Culture.
  12. Perform other duties as assigned. Must be HIPAA compliant.
This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.
  • One year healthcare experience OR One year accounts receivable experience required
  • N/A
  • N/A
Computer / Typing:
  • Knowledge of Amkai and Zirmed systems preferred. Must possess, or be able to obtain within 90 days, the computers skills necessary to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc.
Must have working knowledge of the English language, including reading, writing, and speaking English.
  • Bachelor’s degree preferred.
Pay is based upon relevant education and experience. 
Pay Range:
$20$33.96 USD



Benefits at Vail Health 

  • Competitive Wages & Family Benefits:
    • Competitive wages
    • Parental leave (4 weeks paid)
    • Housing programs
    • Childcare reimbursement 
  • Comprehensive Health Benefits: 
    • Medical
    • Dental 
    • Vision
  • Educational Programs: 
    • Tuition Assistance 
    • Existing Student Loan Repayment
    • Specialty Certification Reimbursement
    • Annual Supplemental Educational Funds
  • Paid Time Off:
    • Roughly five weeks in your first year of employment and continues to grow each year.
  • Retirement & Supplemental Insurance:
    • 403(b) Retirement plan with immediate matching 
    • Life insurance
    • Short and long-term disability
  • Recreation Benefits, Wellness & More:
    • $1,000 annual wellbeing reimbursement
    • Recreation discounts
    • Pet insurance
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