Behavioral Health Patient Access Representative II
To us, it's about living life to the fullest while serving our patients, teammates, neighbors and friends. We are dedicated and passionate in everything we do, seeking challenge and appreciating the routes that got us here. Whether our path is clinical or not, we all came to find balance and meaning in our lives within the work we are passionate about and the adventures we live.
Vail Health has become the world’s most advanced mountain healthcare system. Our updated 520,000-square-foot hospital opened in December 2020. This state-of-the-art facility provides exceptional care to all of our patients, with the most beautiful views in the area, located centrally in Vail.
Some roles may be based outside of our Colorado office (as stated in the Job Title). Roles based outside of our primary office can sit in any of the following states: AZ, CO, CT, DC, FL, GA, ID, IL, KS, MA, MD, MI, MN, NC, NJ, OH, OR, PA, SC, TN, TX, UT, VA, WA, and WI. Please only apply if you are able to live and work full-time in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift.
Responsible for patient-facing registration and associated tasks which include information collection, validation, and requisitioning of orders and services. Insurance-related tasks include verification, collection of co-payments, and associated paperwork.
- Obtains and verifies patient information for registration. Consistently demonstrates dedication to customer service by meeting patients needs in a flexible and responsible manner.
- Requests payment of financial responsibility from patient/guarantor.
- Obtains federally-required and hospital-required consent for conditions of admissions.
- Posts monies collected and/or data entry of charge codes to the financial system.
- Supports and participates in all departmental data collection, analysis, and reporting efforts as required by internal and external compliance regulations.
- May reconcile daily bank bags.
- Works in various patient settings and locations. For example Beaver Creek, Eagle etc.
- Perform Switchboard/operator and bed control functions as needed.
- Must be able to work a complete Night Shift and take night call when necessary.
- Helps to train and educate new staff.
- Model the principles of a Just Culture and Organizational Values.
- Perform other duties as assigned. Must be HIPAA compliant.
- Experience in healthcare, previous admitting, clerical, customer service, or hospitality preferred.
- Completed Rep II requirements and post test
- Must possess, or be able to obtain within 90 days, the computers skills necessary to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc.
Course work in Medical Terminology preferred.
Benefits at Vail Health
- Competitive Wages & Family Benefits: Competitive wages, parental leave, housing programs and childcare reimbursement to support the cost of living in a mountain community.
- Comprehensive Health Benefits: Top-quality health care package including vision, dental and medical with options of flexible spending and health savings accounts.
- Education Assistance: We are proud to offer tuition and student loan assistance programs.
- Paid Time Off: Roughly five weeks in your first year of employment and continues to grow each year.
- Retirement & Supplemental Insurance: 403(b) Retirement plan with matching potential, life insurance, short and long-term disability, and more.
- Recreation Benefits, Wellness & More: Recreation discounts, pet insurance and a $1,000 annual wellness reimbursement program.
As a condition of employment, Vail Health requires COVID-19 vaccination of all clinical and non-clinical staff.