Behavioral Health Care Technician
To us, it's about living life to the fullest while serving our patients, teammates, neighbors and friends. We are dedicated and passionate in everything we do, seeking challenge and appreciating the routes that got us here. Whether our path is clinical or not, we all came to find balance and meaning in our lives within the work we are passionate about and the adventures we live.
Vail Health has become the world’s most advanced mountain healthcare system. Our updated 520,000-square-foot hospital opened in December 2020. This state-of-the-art facility provides exceptional care to all of our patients, with the most beautiful views in the area, located centrally in Vail.
Some roles may be based outside of our Colorado office (as stated in the Job Title). Roles based outside of our primary office can sit in any of the following states: AZ, CO, CT, DC, FL, GA, ID, IL, KS, MA, MD, MI, MN, NC, NJ, OH, OR, PA, SC, TN, TX, UT, VA, WA, and WI. Please only apply if you are able to live and work primarily in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift.
- Provides medical case management and care coordination, as needed, including connecting patients to other BH resources, services lines, and staff, as appropriate, and coordinating provider ordered diagnostics or therapeutic services.
- Provides patient education, to ensure patients are informed about behavioral health services, procedures, and appointment types, as relevant to their treatment and care.
- Utilizes documented workflows and procedures to assist in medication refills, schedule priority/acute patients, and coordinate care with care team members. Works in conjunction with patient access team and medical providers to ensure patients are registered and scheduled for regular follow up appointments, as clinically appropriate.
- Obtains, monitors, and records vitals, as appropriate and enters data to medical records. Monitors behavioral health and medical condition of patient and reports changes to appropriate provider or care team.
- Supports providers with completing intake procedures and other processes related to direct patient care including but not limited to rooming patients, collection of consent forms, releases of information, and completion of any biographical information.
- Interviews patients, as needed to obtain and update medical information.
- Communicates relevant information to medical, administrative, and clinical staff, as part of the treatment team.
- Participates in clinical and administrative meetings, in-services, trainings, and supervisory sessions, as required.
- Responds to patient inquiries promptly and in a professional and trauma-informed manner, documents patient communications, and supports in the priority scheduling of acute patients.
- Acts as first line of access for psychiatric medication patients; triages incoming patient inquiries and concerns and connects patient to appropriate level of care and/or medical staff in a time-sensitive manner.
- Prepares patients and participates in scheduled procedures, as appropriate to level of training
- Ensure accuracy and proper documentation in the patient’s Electronic Health Record (EHR) including but not limited to patient care notes, consents, and releases of information.
- Performs regular data collection and analysis, as assigned, to enhance patient access to, and experience of, behavioral health services.
- Ensures cleanliness, adequate stock of supplies and functioning equipment in examination rooms; Replaces supplies depleted on a daily basis.
- Assists with the administration and scoring of behavioral health (BH) questionnaires and assessments.
- Assists all providers and other clinical staff as needed and assigned.
- Role models the principles of a Just Culture and Organizational Values.
Perform other duties as assigned. Must be HIPAA compliant.
- Minimum of 2 years’ experience in a behavioral health setting preferred.
- Computer and typing proficiency.
- Ability to effectively organize resources, establish priorities and perform multiple tasks.
- Professionalism and ability to be discreet with confidential and sensitive issues.
- Ability to listen, comprehend and process a variety of detailed information.
- Basic Life Support (BLS) required
- One of the following is required:
- Certified Medical Assistant (CMA) by the American Association of Medical Assistants (AAMA)
- Registered Medical Assistant (RMA) by American Medical Technologist (AMT)
- National Certified Medical Assistant (NCMA) by the National Center for Competency Testing
- Certified Clinical Medical Assistant (CCMA) by the National Healthcare Association
- Medical Assistant Certification (MAC) by the American Medical Certification Association
- Nationally Registered Certified Medical Assistant by the National Association for Health Professionals
- State of Colorado Licensed Practical Nurse or a valid Compact State
- State of Colorado Certified Nurse Aide (NA)
- Mental Health Ally certification by PsychHub preferred
- Speak Up Reach Out Training by SpeakUp ReachOut preferred
- Previous experience working with electronic medical record systems, preferred
- Must possess, or be able to obtain within 90 days, the computers skills necessary to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc.
- Bachelors degree preferred
- Bilingual (Spanish/English) preferred
Benefits at Vail Health
- Competitive Wages & Family Benefits: Competitive wages, parental leave, housing programs and childcare reimbursement to support the cost of living in a mountain community.
- Comprehensive Health Benefits: Top-quality health care package including vision, dental and medical with options of flexible spending and health savings accounts.
- Education Assistance: We are proud to offer tuition and student loan assistance programs.
- Paid Time Off: Roughly five weeks in your first year of employment and continues to grow each year.
- Retirement & Supplemental Insurance: 403(b) Retirement plan with matching potential, life insurance, short and long-term disability, and more.
- Recreation Benefits, Wellness & More: Recreation discounts, pet insurance and a $1,000 annual wellness reimbursement program.
As a condition of employment, Vail Health requires COVID-19 vaccination of all clinical and non-clinical staff, excluding remote status.